CORONAVIRUS
260 | Startling Statistics: Industry analysts stunned at depth of downturn
CORONAVIRUS
Last week, several hospitality-focused analytical companies released data that specifically show how the coronavirus pandemic is decimating the U.S. hotel industry.
The picture they paint is grim.
And – though experts say they believe the industry will eventually resurge – the months ahead will be hard.
In this report we review reports from STR, CBRE Hotels Americas Research and Hotstats.
We interview Jamie Lane, senior managing economist with CBRE Hotels research, and David Eisen, director of hotel intelligence at HotStats.
And we feature sound bites of a March 26 webinar on U.S. hotel industry performance with Jan Freitag.
Resources and Links
CORONAVIRUS
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
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328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.