The coronavirus pandemic has disrupted the global supply chain.
With most whole goods and components coming from China, the U.S. hospitality industry began to scramble in January to keep the supplies coming.
Manufacturing has resumed in China as the crisis has reportedly eased there, but the outbreak has yet to reach its peak in the U.S.
As COVID-19 continues its rampage across the country, factories are closing or retooling to make medical supplies.
It’s a fluid situation that changes day by day and hospitality procurement specialists have been working to stay ahead of the COVID-19 wave and find manufacturers and suppliers that can deliver goods to hotels throughout the country.
In this episode, which is part of Lodging Leaders’ special report on the coronavirus crisis and its impact on the U.S. hospitality industry, we interviewed Alan Benjamin, a procurement specialist with Benjamin West, and Darlene Henke, a shipping and logistics expert with Audit Logistics.
We also feature sound bites of Anu Saxena of Hilton Supply Management who participated this week in an AAHOA webcast.
Resources and Links
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.