CORONAVIRUS
263 | Risk Adjustment: Hotel tech platforms face their own COVID-19 crisis
CORONAVIRUS
Last week, Zoom, a video-conferencing program, was prime bait for hackers who infiltrated conversations taking place among people working from home during the coronavirus pandemic.
As if Zoom bombers weren’t bad enough, a day or two later, the internet-based program crashed because it could not handle the surge of users from businesses, schools and friends and families eager for face time.
Today, Zoom founder and CEO Eric Yuan is promising stronger security measures, but the fiasco is a stark reminder of how easy it is for bad actors to access public internet programs, especially those being operated by people unfamiliar with cyber security protocols.
In this episode, a continuation of Lodging Leaders special report on how the coronavirus crisis is impacting the hotel industry, we explore how the outbreak is revealing weaknesses in business technology platforms and what hotel owners and operators can do to head problems off at the pass.
We also look at how some technology providers are expanding their solutions to meet the fast-changing needs of hotel operations as well as those of essential guests traveling during the COVID-19 pandemic.
Related Episodes
- 139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh
- 229 | Panic Buttons: Hospitality Workers Sound the Alarm (Hotel Safety Part 2)
- 236 | Breach of Trust: Cybercrime a pervasive threat to the hospitality industry
Resources and Links
CORONAVIRUS
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303 | Hotel Tech Goes Viral: COVID pandemic forces industry to modernize operations
The coronavirus pandemic is forcing hoteliers to deploy new technology to run more cost-efficient businesses and to ensure customers that properties are safe by providing such services as contactless check in and mobile key. Long Live Lodging explores how the COVID-19 outbreak has invigorated hotels’ adoption of tech solutions and looks at what types of products owners and operators are investing in during the coronavirus crisis and for the post-pandemic era. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
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302 | Value Judgment: Hotel asset pricing in COVID-19 age is different from previous recessions
Hotel appraisers and brokers expect distressed assets to come to market as the pandemic recession continues into 2021. Analysts say billions of dollars in private equity are waiting in the wings to acquire hotels underperforming as a result of the coronavirus crisis. But pricing will be different than in previous economic downturns. While a transaction may be distressed, it will not necessarily reflect distress pricing,” said Daniel Lesser of LW Hospitality Advisors. Long Live Lodging explores the state of hotel values as well as what may lie ahead with regard to transactions in 2021 as the spread of COVID-19 continues to stifle lodging performance. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.