Last week, Zoom, a video-conferencing program, was prime bait for hackers who infiltrated conversations taking place among people working from home during the coronavirus pandemic.
As if Zoom bombers weren’t bad enough, a day or two later, the internet-based program crashed because it could not handle the surge of users from businesses, schools and friends and families eager for face time.
Today, Zoom founder and CEO Eric Yuan is promising stronger security measures, but the fiasco is a stark reminder of how easy it is for bad actors to access public internet programs, especially those being operated by people unfamiliar with cyber security protocols.
In this episode, a continuation of Lodging Leaders special report on how the coronavirus crisis is impacting the hotel industry, we explore how the outbreak is revealing weaknesses in business technology platforms and what hotel owners and operators can do to head problems off at the pass.
We also look at how some technology providers are expanding their solutions to meet the fast-changing needs of hotel operations as well as those of essential guests traveling during the COVID-19 pandemic.
Resources and Links
The Hunter Hotel Investment Conference will be the industry’s first large event to be held during the coronavirus pandemic. The Atlanta event will be a hybrid format of in-person and virtual access, also an industry first. Lee Hunter, chairman of the conference, knows the level of expectation is high among other conference planners as well as industry professionals eager to network after more than a yearlong hiatus. Episode 316 of Lodging Leaders podcast features Hunter as he tells what it takes to re-launch the industry’s conference circuit amid the COVID-19 outbreak.
The coronavirus crisis has dramatically altered the traditional competitive set most hotels use to benchmark their business performance. During the pandemic, properties have reduced services; they’ve closed either permanently or temporarily; or they’ve transitioned to alternative uses by contracting out to essential travelers or social agencies in search of housing. Episode 315 explores the genesis of the hotel industry comp set and how the COVID-19 outbreak has changed the strategic business tool. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.