Earlier this year, a large group of hotel owners began to organize and create a comprehensive push back at the hotel franchising model.
Fair Franchising Initiative held its launch conference on March 5, a little more than a week before President Trump declared a national emergency as the new coronavirus pandemic spread to the U.S. The crisis has all but paralyzed the lodging sector and the U.S. economy as a whole.
It has also exposed the cracks in the franchiser-franchisee relationship as frightened and frustrated owners say hotel companies are not doing enough to protect their businesses from collapse.
This episode of Lodging Leaders is the second part of a series examining the hotel franchiser-franchisee relationship that we began in early March. It is also part of Long Live Lodging’s special report on the coronavirus crisis and its impact on the hotel industry.
You’ll hear from owners and veteran industry leaders as well as a lawyer well versed in brand license disputes.
Resources and Links
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.