CORONAVIRUS
272 | A New Digital Reality: Hotels turn to technology to redefine guest engagement
CORONAVIRUS
As the U.S. lodging sector begins to get back to business amid the coronavirus crisis, technology will play a much bigger role in operations than before the outbreak paralyzed the industry.
Technological solutions in operations and guest management were emerging in hotels before the COVID-19 pandemic. But experts say the next generation of tech is quickly dawning as owners, operators, employees and guests face a new digital reality in light of health and safety.
This episode of Lodging Leaders focuses on what might be ahead as hoteliers begin to rethink how technology can help them run leaner and cleaner operations as well as interact with guests who expect value despite the health threat.
Hotels that don’t embrace new technology today will be left behind when the industry gets back to business.
Resources and Links
- LodgingStream: A Brave New World conference
- Parshant Jain of Simplify Reality
- Raj Singh of Go Moment
- Jordan Hollander of Hotel Tech Report
- Adam Harris of Cloudbeds
- Bryan Tubaugh of Focus Hospitality Management
- Doug Tutt of Virgil Holdings, the parent company of Hcareers
CORONAVIRUS
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291 | On The Brink: Hotel associations lobby on Capitol Hill to ward off disaster
Leaders at AAHOA and the American Hotel & Lodging Association say time is running out for the nation’s 57,000 hotels in need of federal government financial relief as the coronavirus pandemic in the U.S. heads into its eighth month. Cecil Staton, president and CEO of AAHOA, and Chip Rogers, president and CEO of AHLA, are tirelessly rallying the industry to implore Congress to act soon before half of the country’s hotels go into foreclosure. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.
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290 | DAY-CATIONS: Hotels turn guest rooms into private office spaces
With hotel occupancies hovering around an average of 50 percent, owners and operators are seeking new ways to generate revenue beyond traditional overnight stays. One solution in the works is day use of hotel rooms. Hotel companies such as Red Roof, Hyatt Hotels Corp. and Hilton are promoting the practice during the COVID-19 pandemic. Ahead of the curve is HotelsbyDay.com, a day-use booking platform that is marketing hotels as the new office space. Long Live Lodging explores the unconventional use of hotels and how owners and operators can position their properties to attract day users. This is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.