LODGING LEADERS
272 | A New Digital Reality: Hotels turn to technology to redefine guest engagement
LODGING LEADERS
As the U.S. lodging sector begins to get back to business amid the coronavirus crisis, technology will play a much bigger role in operations than before the outbreak paralyzed the industry.
Technological solutions in operations and guest management were emerging in hotels before the COVID-19 pandemic. But experts say the next generation of tech is quickly dawning as owners, operators, employees and guests face a new digital reality in light of health and safety.
This episode of Lodging Leaders focuses on what might be ahead as hoteliers begin to rethink how technology can help them run leaner and cleaner operations as well as interact with guests who expect value despite the health threat.
Hotels that don’t embrace new technology today will be left behind when the industry gets back to business.
Resources and Links
- LodgingStream: A Brave New World conference
- Parshant Jain of Simplify Reality
- Raj Singh of Go Moment
- Jordan Hollander of Hotel Tech Report
- Adam Harris of Cloudbeds
- Bryan Tubaugh of Focus Hospitality Management
- Doug Tutt of Virgil Holdings, the parent company of Hcareers
LODGING LEADERS
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276 | A Measured Response: Hotel industry hires for diversity but fails with inclusion
Many companies in the hotel industry claim they practice diversity in their hiring practices. When questioned about how many Black people they employ, most companies can back up their hiring outcomes with data. That’s all well and good, but what’s missing in most employment demographics is a measurement of how inclusive the company is not read more
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275 | ‘Inclusion is a Myth’: Next Generation in Lodging challenges industry’s status quo on race and diversity
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