Many companies in the hotel industry claim they practice diversity in their hiring practices. When questioned about how many Black people they employ, most companies can back up their hiring outcomes with data.
That’s all well and good, but what’s missing in most employment demographics is a measurement of how inclusive the company is not only in its rank-and-file but also across all levels of leadership.
A new study that measures inclusivity reveals what we really all know: The hotel industry in America has few Black people in senior leadership roles. And even the most “woke” companies dramatically fail in providing opportunities for Blacks to move up the ranks.
The good news is as the hospitality industry begins a comeback from the economic crisis caused by the coronavirus pandemic, companies have an opportunity to mend their ways and revise their hiring and promotion practices to leverage the diversity they’re so eager to claim.
In this episode – a continuation of our coverage of racism, diversity and inclusion in the hotel industry – we talk to experts who are on the front lines of gender and racial equality in business. We highlight two new studies that could very well pave the way for a change in how hospitality businesses bring back and reposition their workforces as the U.S. economy emerges from the COVID-19 pandemic amid an historic re-awakening on Black lives and civil rights.
Resources and Links
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.