HUMANS OF LODGING

‘It was a Blessing’

HUMANS OF LODGING

Cierra Bickel is director of sales at the Holiday Inn Express & Suites Cincinnati NE Redbank. She was behind the front desk in the early days of the COVID-19 pandemic when a man, a woman and their son came in to book 26 rooms for two nights. Overjoyed at having unexpected business, Bickel was in for a shock when the man told her they did not intend to stay in the hotel. Bickel tells what happened next in What’s Your Story? and was featured in our digital conference called LodgingStream: A Brave New World that took place live on April 30.

HUMANS OF LODGING
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