DIVERSITY, INCLUSION AND EQUALITY

223 | Grading Curves: NAACP diversity report card reveals weaknesses in hotel companies

DIVERSITY, INCLUSION AND EQUALITY

“Equal opportunity for people of color in the United States remains an unrealized goal.”

That is the opening statement in a recently released study by NAACP.

The same opening statement appears in the organization’s 2012 report on diversity in the U.S. hotel industry.

The 2019 study titled “Opportunity & Diversity Report Card: The Hotel & Lodging Industry,” not only shows stagnation in racial equality in hospitality workplaces, it reveals African Americans have lost ground over the past decade in their climb to the top in U.S. hotel companies.

The report card examines the efforts of four major hotel corporations to diversify their workforces, from rank-and-file all the way up to the C-suites.

None of the companies – Marriott International, Hilton Worldwide, Hyatt Hotels Corp. and Wyndham Hotels & Resorts – fared well in the study, which was based on research performed in 2017. Grades ranged from Bs to Fs in various categories such as hiring, promotion and supplier diversity.

The research was limited. NAACP surveyed the highest-earning companies and their corporate-owned and managed hotels. Franchised properties were not included. But the NAACP and other minority leaders hope to change that dynamic by pushing for information on the diversity of franchisees, as well as who is working in their branded hotels.

In this episode, we take a closer look at the latest report. We hear from Marvin Owens, senior director of economic development at the NAACP; Andy Ingraham, president and CEO of the National Association of Black Hotel Owners, Operators and Developers; and Dyshaun Hines and Skye Curry, graduate students in hospitality administration. We also feature remarks by Hilton CEO Chris Nassetta, who Ingraham interviewed at last week’s NABHOOD summit in Miami, Florida.

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DIVERSITY, INCLUSION AND EQUALITY
  • 311 | Shelters From the Norm: Hotels used for hospitals and housing face unexpected problems

    A year ago, Darshan Patel, CEO of Hotel Investment Group in San Diego, California, was one of the first hoteliers in the U.S. to step up and offer properties to overwhelmed hospitals seeking places to care for COVID and non-COVID patients as well as vulnerable populations. As the crisis eases and Hotel Investment Group works to return the hotels to business, Patel is negotiating with local governments to pay for the wear and tear on the properties. Patel is not alone as many hoteliers are unexpectedly dealing with problems that state and local governments’ urgent decisions have created, including property damage, increased costs and eviction bans. This report is the second in a two-part series examining the pros and cons of opening hotels to alternative uses during the pandemic. It is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 310 | Hotels Convert to Housing: Federal COVID-19-relief funds fuel transactions

    Dhruv Patel, president of Ridgemont Hospitality, in October shared a bittersweet moment with his parents, Pravin and Sima Patel, when the family business sold the first motel that Pravin had built from the ground up more than 30 years ago. But they rest assured knowing it was the right decision because the 22-room property is being converted into affordable housing for military veterans at risk of homelessness. The transaction is among hundreds taking place across the U.S. as state and local governments work with non-profit agencies to create affordable housing solutions for vulnerable populations amid the COVID-19 pandemic. In Episode 310 Long Live Lodging reports on the financial and legal aspects of what it takes to convert a hotel into long-term housing. This report is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.

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