Lisbeth Ceballos is an accomplished expert in hospitality management. She leads at G6 Hospitality as vice president of housekeeping operation and services.
Ceballos, a native of Venezuela, has overcome many challenges in her upward climb to success. Few people know the adversity she has faced and continues to deal with because Ceballos puts others before herself – even when they don’t deserve it.
On Oct. 14, 2018, Ceballos and her 11-year-old daughter were attending the Concacaf Women’s Championship, a soccer tournament, at Toyota Stadium in Frisco, Texas.
Like hundreds of other fans, Ceballos wore a Concacaf T-shirt. She made a trip to the restroom, and when she was washing her hands another woman, who wore the same commemorative T-shirt, told Ceballos to deal with an overflowing toilet. Besides assuming Ceballos was in janitorial services, she also assumed she could not speak English and made hand motions in an effort to interpret her command.
Ceballos wrote in a blog, titled “A Latina in USA,” on her LinkedIn page the next day: “I was so perplexed, I couldn’t even answer, which appeared to aggravate her and after a few, not nice words, she walked off.”
Ceballos was boiling mad. She stepped outside and took several deep breaths. She remembered one of her life lessons: “I can only control how I react to situations, so I chose to get back to my daughter and the game.”
On her blog, she posted a quote by Maya Angelou: “I can be changed by what happens to me, but I refuse to be reduced by it.”
Ceballos wrote she felt compelled to share the story to help others. “Let’s not be angry, let’s not be reduced, but let’s continue making a difference, let’s lead with compassion and (a) heart for service.”
In a November interview with Long Live Lodging, Ceballos explained she uses adversity to become stronger and to conquer her own fears. She left Venezuela in 1982, when she was 17 years old, to attend hospitality management school in the U.S. She knew no one in the states and she did not speak English.
In 1989, the U.S. hospitality industry had only 100 female general managers. Ceballos was one of them.
At some point, she was stricken with Bell’s palsy, which partially paralyzed her. It shows slightly in her face. But what is more obvious is Ceballos’s strength, courage and determination to take every bad thing and make it good for herself or for someone else.
She cannot help it, she said. “Genuine leadership is all I know.”
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Long Live Lodging, an online multimedia news organization that covers the hospitality industry, found itself tossing aside its plans for news coverage late in the first quarter of 2020, when the coronavirus pandemic hit the U.S. and devastated the hospitality industry. The year turned out to be ground-breaking for Long Live Lodging, which developed the industry’s first live digital conference, and its podcast, Lodging Leaders, which increased its followers through timely, credible and balanced reporting on trends and issues driving the industry during the historic year. The company also won international recognition for its coverage of the COVID-19 crisis and its work as a whole. Long Live Lodging is a startup media company, formed in 2019, with Lodging Leaders, which was founded in 2015. In today’s report, we celebrate the podcast’s 300th episode. Podcast founder and co-host Jon Albano and co-host Judy Maxwell have a free-wheeling conversation in which they review the top podcasts of 2020 (Can anyone say ‘fair franchising’?) and give a brief preview of what the media organization plans for 2021.