May 12, 2021
Hotel owners and operators who believed they could go it alone before the coronavirus pandemic devastated the hotel industry are having another think and turning to third-party managers to work their way back to profitability in the post-pandemic recovery. Another trend contributing to the growth in third-party managers’ business is more commercial real estate investors armed with cash entering the hotel sector and in need of an experienced operations team. Episode 321 of Lodging Leaders podcast explores the growth of third-party management companies over the past 12 months. This report is part of Lodging Leaders’ coverage of the coronavirus crisis and its impact on the hospitality industry.
May 5, 2021
The Ever Given container ship running aground on March 23 in the Suez Canal got worldwide attention, but it is just one of many reasons for the breaks in the global supply chain that are impacting the U.S. hotel industry’s post-pandemic revival plans. Shipping companies in Asia and Europe are contending with a boatload of challenges, including a lack of containers, traffic jams at West Coast ports and increased costs. Long Live Lodging explores what the problems mean to hotel owners and developers eager to refresh their properties and welcome guests back.
April 28, 2021
The phrase “stronger together” has been used throughout the coronavirus crisis to encourage Americans to join forces to curb the spread of COVID-19, the illness caused by the coronavirus. The concept also has taken on new meaning in the hotel industry as companies form joint ventures – either by creating new partnerships or redefining what collaboration looks like. Long Live Lodging interviewed leaders at hotel companies that have formed strategic partnerships to survive and thrive through the pandemic recession. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
April 21, 2021
318 | Gold Standard: General manager of The Ritz-Carlton St. Louis leads property through more than one challenge
Amanda Joiner has worked for The Ritz-Carlton Hotel Co. for 25 years. Starting in housekeeping, Joiner has been general manager of The Ritz-Carlton, St. Louis for more than five years. Her career trajectory is not unique, she says, as anyone can adopt The Ritz-Carlton’s tenets of customer service to clear a path to leadership in the hospitality industry.
April 14, 2021
Ginny Morrison of Evanston, Illinois, is a 33-year veteran of Spire Hospitality, a hotel management company with a portfolio that spans coast-to-coast. As vice president of sales and marketing, Morrison saw the coronavirus pandemic decimate the meetings business. More than a year later, she’s witnessing a comeback as small-meeting planners are actively booking events for the last half of 2021 and beyond. As public health agencies expand COVID-19 vaccination programs across the U.S. and states ease up on public-gathering restrictions designed to keep the virus at bay, the hotel industry is seeing small meetings begin a comeback. In Episode 317, Long Live Lodging covers the state of the small-meetings sector and how hotels can grab their share of the meetings business during and post-pandemic. This report is part of our ongoing coverage about the coronavirus pandemic and its impact on the hospitality industry.
April 7, 2021
316 | Pandemic Trailblazer: Hunter Hotel Investment Conference leads lodging industry’s 2021 event circuit
The Hunter Hotel Investment Conference will be the industry’s first large event to be held during the coronavirus pandemic. The Atlanta event will be a hybrid format of in-person and virtual access, also an industry first. Lee Hunter, chairman of the conference, knows the level of expectation is high among other conference planners as well as industry professionals eager to network after more than a yearlong hiatus. Episode 316 of Lodging Leaders podcast features Hunter as he tells what it takes to re-launch the industry’s conference circuit amid the COVID-19 outbreak.
March 31, 2021
The coronavirus crisis has dramatically altered the traditional competitive set most hotels use to benchmark their business performance. During the pandemic, properties have reduced services; they’ve closed either permanently or temporarily; or they’ve transitioned to alternative uses by contracting out to essential travelers or social agencies in search of housing. Episode 315 explores the genesis of the hotel industry comp set and how the COVID-19 outbreak has changed the strategic business tool. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
March 24, 2021
More than 1,760 hotels or 5 percent of U.S. room inventory have permanently or temporarily closed since March 2020, when the coronavirus pandemic first gripped the country, reports Kalibri Labs. Though last year was the worst on record for hotel business performance, the reason behind the change in the metrics is different than in previous economic crises. The shuttering of hotels as well as government restrictions on travel are skewing national averages in key performance indicators, including average daily rate, experts say. For the most part, hoteliers have been smart about holding rate as much as possible in contrast to the “race to the bottom” seen in past economic crises. Episode 314 explores what is truly impacting hotel rate during the coronavirus pandemic. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
March 17, 2021
Ron Vlasic has held several leadership roles over the course of his 30 years in the hospitality industry. While serving as COO at Hostmark Hospitality Group, the Chicago native has answered the call to help the U.S. travel and tourism industry recover from the devastation wrought by the coronavirus pandemic. For the next two years, he will serve on the U.S. Travel and Tourism Advisory Board, which is a division of the U.S. Department of Commerce. In an interview with Long Live Lodging, Vlasic tells the story of his career journey and what it will take to revive the industry post-pandemic. This feature story introduces our Lodging Luminaries program.
March 10, 2021
Spring breaks will be shortened or reduced as the coronavirus pandemic continues to impact travel and tourism. Many schools and colleges are skipping the annual rite to party. But that doesn’t mean hotels have to give up trying to attract guests this season. Staycations are increasing as people tired of being cooped up seek a respite close to home. In this report, Long Live Lodging explores the origin and evolution of the staycation and how hotels can capitalize on people’s desire to get away from it all, even if it’s just for one or two nights. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
March 3, 2021
A year ago, Darshan Patel, CEO of Hotel Investment Group in San Diego, California, was one of the first hoteliers in the U.S. to step up and offer properties to overwhelmed hospitals seeking places to care for COVID and non-COVID patients as well as vulnerable populations. As the crisis eases and Hotel Investment Group works to return the hotels to business, Patel is negotiating with local governments to pay for the wear and tear on the properties. Patel is not alone as many hoteliers are unexpectedly dealing with problems that state and local governments’ urgent decisions have created, including property damage, increased costs and eviction bans. This report is the second in a two-part series examining the pros and cons of opening hotels to alternative uses during the pandemic. It is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.
February 24, 2021
Dhruv Patel, president of Ridgemont Hospitality, in October shared a bittersweet moment with his parents, Pravin and Sima Patel, when the family business sold the first motel that Pravin had built from the ground up more than 30 years ago. But they rest assured knowing it was the right decision because the 22-room property is being converted into affordable housing for military veterans at risk of homelessness. The transaction is among hundreds taking place across the U.S. as state and local governments work with non-profit agencies to create affordable housing solutions for vulnerable populations amid the COVID-19 pandemic. In Episode 310 Long Live Lodging reports on the financial and legal aspects of what it takes to convert a hotel into long-term housing. This report is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.
February 22, 2021
309 | ‘Stay the Course’: Kathleen Bertrand recalls hospitality career focused on growth through diversity
Kathleen Bertrand believes Atlanta is a city where dreams can come true. A jazz recording artist, she served at the Atlanta Convention and Visitors Bureau for more than 30 years, finding new ways to promote to the world the best things about the city she calls a “melting pot” of races and cultures. In Episode 309 of Lodging Leaders podcast Bertrand gets vocal and tells her story of rising through the ranks as one of the few Black women in leadership in the tourism industry. This session is part of Long Live Lodging’s special report commemorating Black History Month and the hospitality industry’s impact on the Civil Rights Movement.
February 17, 2021
308 | From Guests’ Mouths to Managers’ Ears: J.D. Power study reveals what satisfies hotel customers in COVID-19 age
Crestline Hotels & Resorts, a third-party management company in Fairfax, Virginia, recently celebrated its first-place position in J.D. Power’s inaugural Third-Party Hotel Management Guest Satisfaction Benchmark. Long Live Lodging features Aaron Olson, senior vice president of operations at Crestline, and Andrea Stokes, who led the benchmark study at J.D. Power. They share best practices hotel managers are implementing to keep guest satisfaction at an all-time high, especially in the midst of the coronavirus pandemic. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
February 15, 2021
Noelle Trent is director of interpretation, collections and education at the National Civil Rights Museum in Memphis, Tennessee. The museum is in the historic Lorraine Motel, where the Rev. Dr. Martin Luther King Jr. was assassinated in 1968. The venue is hosting the Smithsonian Institution’s The Negro Motorist Green Book exhibition, which tells the history of Black travel in mid-20th-century America. In this report, Long Live Lodging explores how African Americans travelers learned to safely navigate the nation’s highways and byways during the age of segregation. We also feature the Lorraine Motel and its enduring significance to racial equality in America.
February 10, 2021
Ben Seidel is founder, president and chief executive of Real Hospitality Group, a third-party manager with a portfolio of more than 100 hotels. Like most owners and managers, Seidel and his team view the coronavirus pandemic as the biggest risk facing hotel performance but acknowledge that other threats also loom large. The number and severity of climate-related catastrophes in the U.S. broke a record in 2020. As a result, Seidel has seen property insurance costs dramatically increase for 2021. Long Live Lodging explores how changes in commercial insurance coverage is affecting the hotel industry. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.