LODGING LEADERS

Straight Talk About Hot Trends

A weekly podcast that examines news and topics trending in the hospitality industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with experts and other thought leaders.

290 | DAY-CATIONS: Hotels turn guest rooms into private office spaces

  • 145 | Proactive Strategies for Service and Sales with Hospitality Instructor Keely Law
    LODGING LEADERS
    January 10, 2018

    145 | Proactive Strategies for Service and Sales with Hospitality Instructor Keely Law

    Keely Law is Sales Manager for the Marriott Shoals Hotel and Spa in Florence, Alabama, and she has been part of the hospitality network for over 15 years. She is passionate about women’s empowerment and karaoke, in that order. Her personality can best be described as 1 part sales professional, 1 part skills developer, 2 read more

  • 144 | As You Think, So Shall You Be with Snay Patel
    LODGING LEADERS
    January 3, 2018

    144 | As You Think, So Shall You Be with Snay Patel

    Snay Patel is a 2nd generation hotelier born and raised in Los Angeles, California. His parents purchased a small 15 room Motel soon after immigrating to America, and he grew up living on property until the age of 26. Over the years, Snay learned the family business through hands on experience. Today, his company, Hospitality read more

  • 143 | Artificial Intelligence for Labor Management with Nigel Beck
    LODGING LEADERS
    December 27, 2017

    143 | Artificial Intelligence for Labor Management with Nigel Beck

    Nigel is CEO and Founder of When Labs: artificial intelligence for augmenting management, driving compliance, employee engagement, retention, and productivity. Nigel’s passion for HR and management comes from over two decades of building and managing teams from two to thousands around the globe, and led to his acquisition of Kenexa, a human capital management company, read more

  • 142 | How to Increase Repeat Bookings and Drive Direct Revenue with Marc and Erica
    LODGING LEADERS
    December 20, 2017

    142 | How to Increase Repeat Bookings and Drive Direct Revenue with Marc and Erica

    Marc Heyneker is the co-founder and CEO of Revinate, the leading hospitality SaaS company that helps hoteliers drive more direct revenue and deliver exceptional guest experiences. Since being founded in 2009, Revinate has grown its offerings to include targeted marketing and data management, guest surveys, and online reputation management. Prior to founding Revinate, Marc spent read more

  • 141 | Upping Your F&B Game with Keith Halfmann
    LODGING LEADERS
    December 13, 2017

    141 | Upping Your F&B Game with Keith Halfmann

    Keith is an award winning hospitality executive specializing in all phases of hotel and restaurant development from concept creation through opening.  Having developed over 10 highly successful bar and restaurant concepts inside hotels, he understands how to retain guests and draw locals back into hotels for amazing experiences. With his broad depth of knowledge he helps owners read more

  • 140 | Crazy Hotel Stories by Industry Professionals
    LODGING LEADERS
    December 6, 2017

    140 | Crazy Hotel Stories by Industry Professionals

    Today’s show is going to be a little different. Several weeks ago, I reached out to my email list to ask industry folks to share a crazy hotel story. I’m sure most of us have dozens. Some hilarious, some heartwarming, and some may be downright disturbing. I got a lot of great responses, and this read more

  • 139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh
    LODGING LEADERS
    November 29, 2017

    139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh

    Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is the world’s leading automated customer service platform for hotels. Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading read more

  • 138 | The Business Case for Case Goods Refinishing with Robert Wallis
    LODGING LEADERS
    November 22, 2017

    138 | The Business Case for Case Goods Refinishing with Robert Wallis

    Robert Wallis is Director of Sales and Operations at Case Goods Refinishing. He came from a family of academics, but 25 years ago, after completing a master’s degree, he realized his passion was not in academics, but rather in working with his hands. He believes the predominant industry practice of letting case goods and public read more

  • 137 | Hotel Fire Safety and Prevention with Buddy Dewar
    LODGING LEADERS
    November 15, 2017

    137 | Hotel Fire Safety and Prevention with Buddy Dewar

    Buddy is the former Director of Florida’s State Fire Marshal’s Office and is internationally known as a fire safety expert. He earned a BA in Economics from Florida Atlantic University, and a MBA from Nova Southeastern University. Buddy first entered the fire service in 1961 with the New River Fire Department in the Ft. Lauderdale, read more

  • 136 | Escaping the Hilton Sonoma Fire with Jon Petz
    LODGING LEADERS
    November 8, 2017

    136 | Escaping the Hilton Sonoma Fire with Jon Petz

    Jon is a motivational keynote speaker who works with organizations who want to create a culture of peak performance backed by purpose and passion. As an opening Keynote speaker, closing keynote speaker or combination of keynote and conference emcee, his quality, customization and energy is unsurpassed. Jon holds a Bachelors Degree in Communications Systems Management read more

  • 135 | Hospitality Recruiting Best Practices with John Carpenter
    EMPLOYEE RECRUITMENT & RETENTION
    November 1, 2017

    135 | Hospitality Recruiting Best Practices with John Carpenter

    John Carpenter has been in recruiting for 7 years, two years of recruiting semi-pro/college basketball players, and 5 years in the hospitality industry. He currently serves as Hotel Division Executive Recruiter and Vice President of Operations at Snelling Hospitality in Akron, Ohio. In This Episode, John Reveals: What you should expect when working with a read more

  • 134 | The Trap of Success with Gene Hammett
    LODGING LEADERS
    October 25, 2017

    134 | The Trap of Success with Gene Hammett

    Gene Hammett works with companies to discover new strategies for growth. From small businesses to large corporations, he presents his ideas on becoming THE choice, not a choice, and unleashing the entrepreneurial spirit by activating internal brand ambassadors for companies. Gene’s podcast, Leaders in the Trenches, has been recognized by Inc. and Entrepreneur for its read more

  • 133 | GDPR Compliance with HFTP COO Lucinda Hart
    LODGING LEADERS
    October 11, 2017

    133 | GDPR Compliance with HFTP COO Lucinda Hart

    Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade shows, nonprofit legal issues, and governance and administration. As HFTP Chief Operations Officer, Lucinda is responsible for the day-to-day operations of the association, managing 30 staff members, as well read more

  • 132 | Practical Hospitality Consulting for Today’s Hotelier with Chip Elbers
    LODGING LEADERS
    October 4, 2017

    132 | Practical Hospitality Consulting for Today’s Hotelier with Chip Elbers

    Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a read more

  • 131 | Let’s Rock the Hotel with Holly Arora
    LODGING LEADERS
    September 27, 2017

    131 | Let’s Rock the Hotel with Holly Arora

    Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly read more

  • 130 | Hotel Safety and Security with Bill Frye
    LODGING LEADERS
    September 20, 2017

    130 | Hotel Safety and Security with Bill Frye

    William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in hotel and resort management, hospitality and tourism law, and club read more

Back to Top