LODGING LEADERS

Straight Talk About Hot Trends

A weekly podcast that examines news and topics trending in the hospitality industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with experts and other thought leaders.

260 | Startling Statistics: Industry analysts stunned at depth of downturn

  • 116 | Take Ownership of Your Business with Kelly Harvel
    LODGING LEADERS
    June 14, 2017

    116 | Take Ownership of Your Business with Kelly Harvel

    Kelly Harvel, CHA is a life long hospitality professional with experience in all levels of the lodging industry, from local operation to national branding. He currently serves as President/COO of V&S Hospitality Management – a Full Service Hotel Management Company with a focus on operational customer excellence based in Palm Harbor, Florida. In This Episode, read more

  • 115 | Create More Human Digital Relationships to Drive Direct Bookings with Hannah Béraud-Hindi
    LODGING LEADERS
    June 7, 2017

    115 | Create More Human Digital Relationships to Drive Direct Bookings with Hannah Béraud-Hindi

    Hannah is the founder & Chief Emotionist(e) Officer at Hannah Béraud Digital Communications. She helps hotels, restaurants and travel companies create more human digital relationships to drive direct bookings and supports them in their digital transformation. Thanks to a network of partners with expertise in the communications, branding, technology & hospitality sectors, they create multi-dimensional, read more

  • 114 | What You Need to Know About Hotel Data Security with David Durko
    LODGING LEADERS
    May 31, 2017

    114 | What You Need to Know About Hotel Data Security with David Durko

    David Durko is Founder, CEO and Chief Compliance Officer of Security Validation, the Hospitality Industry’s leading Managed Security Provider. Prior to founding Security Validation, David was responsible for navigating Wyndham through their data security challenges culminating in Wyndham’s first successful PCI Compliance Filing in 2010. David continued to work with Wyndham achieving compliance again in read more

  • 113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner
    EMPLOYEE RECRUITMENT & RETENTION
    May 24, 2017

    113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner

    Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and read more

  • 112 | Connecting with Your Team, Empowering Women and Mountain Climbing with Lina Patel
    AAHOA
    May 17, 2017

    112 | Connecting with Your Team, Empowering Women and Mountain Climbing with Lina Patel

    Lina Patel’s goal is to climb mountains and her passion is to serve. Born and raised in India, Lina immigrated to the United States in the early 80’s with her parents. She grew up working in the hotel, cleaning rooms, doing laundry, working front desk shifts, and even mowing the lawn. She remembers coming home after school and read more

  • 111 | Profit from Guest Intelligence with RJ Friedlander
    LODGING LEADERS
    May 10, 2017

    111 | Profit from Guest Intelligence with RJ Friedlander

    RJ Friedlander is the Founder & CEO of ReviewPro, the world leader in Guest Intelligence for the hotel industry. He recently negotiated the sale of ReviewPro to Shiji Group, a publicly traded company that is 15% owned by Alibaba and one of the largest hospitality technology companies in the world. Prior to ReviewPro, Friedlander worked read more

  • 110 | Communicate Your Mission and Vision from Day One with Paul Ingebretsen
    LODGING LEADERS
    May 3, 2017

    110 | Communicate Your Mission and Vision from Day One with Paul Ingebretsen

    Paul H. Ingebretsen is a paragon of the hospitality industry. Through a career spanning four decades mostly in Latin America, he rose through the corporate ranks from Dishwasher to President. Iconic five-star hotels and resorts on four continents have benefited from his results-oriented leadership, and his excellency has allowed Paul the opportunity to host and read more

  • 109 | Passion, Courage and Patience with Dina Patel
    AAHOA
    April 26, 2017

    109 | Passion, Courage and Patience with Dina Patel

    Dina Patel, CHO was born in Bardoli, India, and immigrated to USA with her family in 1988, when she was 10 years old. Two years later, Dina’s parents bought their first independent motel in San Antonio, Texas. From day one, Dina helped out in every part of the motel. Dina earned a BBA (magna cum read more

  • 108 | Education is the Most Powerful Weapon with Miraj Patel
    AAHOA
    April 19, 2017

    108 | Education is the Most Powerful Weapon with Miraj Patel

    Miraj S. Patel, CHIA, CHO is a highly motivated young professional who is currently pursuing a B.S. in Hotel & Lodging Management at Johnson & Wales University. He is the President & CEO of Houston, TX based, Mirage Hospitality, and he has spoken at various business, educational, social and legislative conferences. Miraj earned his Certification read more

  • 107 | 15 Successful Habits of an Awesome General Manager with Rupesh Patel
    LODGING LEADERS
    April 12, 2017

    107 | 15 Successful Habits of an Awesome General Manager with Rupesh Patel

    Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels. read more

  • 106 | Biran Patel for AAHOA Secretary
    AAHOA
    April 5, 2017

    106 | Biran Patel for AAHOA Secretary

    Biran has been an AAHOA member since 2001, Lifetime Member since 2008, and proactive leader since 2010. He now serves as North Texas Regional Director and previously was an Ambassador. Under his leadership as Regional Director, North Texas repeatedly achieved record highs in PAC contributions, Lifetime Members, and paid members. Currently, he serves on the read more

  • 105 | Jay Lallu for AAHOA Secretary
    AAHOA
    March 29, 2017

    105 | Jay Lallu for AAHOA Secretary

    Jay Lallu has a unique path to the hospitality business. He was born and raised in Colon, Panama. Jay could not continue his college education as his father had fallen sick. To provide for his family, he started to work at a retail store in Colon. This opened the doors for him to begin working read more

  • 104 | Hotel Bids that Fill Last-Minute Rooms with Inder Sharma
    LODGING LEADERS
    March 22, 2017

    104 | Hotel Bids that Fill Last-Minute Rooms with Inder Sharma

    Inder Sharma is a visionary, a serial entrepreneur, an angel investor and an environmentalist seeking practical solutions to everyday life problems. He has founded 15 companies over the last 20 years varying from hospitality solutions, to energy efficient lighting, to power generation. Inder founded Hotel.com in 1996 and sold it in 2001. He founded hotelsupplies.com which became the read more

  • 103 | Travel, Tourism and Tech with Martin Owen
    LODGING LEADERS
    March 15, 2017

    103 | Travel, Tourism and Tech with Martin Owen

    Martin Owen joined the industry as a travel agent specializing in corporate travel, before working in reservations and sales for an international airline. He moved back into agency management eventually managing a chain of travel agencies in London. In 1983, he joined Travelbag, a small company of 12 people selling discounted air tickets to Australia. He read more

  • 102 | Putting the Consumer in Control of their Experience with Raul Leal
    CUSTOMER SERVICE & CX
    March 8, 2017

    102 | Putting the Consumer in Control of their Experience with Raul Leal

    Raul is CEO of Virgin Hotels and is responsible for the company’s overall expansion, customer experience and culture. In a career that spans 30 years, Raul has held top management positions for Interstate Hotels, Lane Hotels and the Continental companies and is one of the few hospitality industry executives that understands both the lifestyle and read more

  • 101 | Service Recovery – Be the Hero with Susan Pannozzo
    CUSTOMER SERVICE & CX
    March 1, 2017

    101 | Service Recovery – Be the Hero with Susan Pannozzo

    Susan Pannozzo, CHA, CHT brings over 30 years of experience to the hospitality industry. She started her career as a Guest Service Representative, working her way up through multiple departments to eventually the role of General Manager. After 14 years in hotel operations, Susan joined the corporate office of IHG in 2000 as Quality Consultant, read more

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