LODGING LEADERS

Straight Talk About Hot Trends

A weekly podcast that examines news and topics trending in the hospitality industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with experts and other thought leaders.

281 | Rescue Capital: Hotel financiers seek opportunities to invest in distressed assets

  • 138 | The Business Case for Case Goods Refinishing with Robert Wallis
    LODGING LEADERS
    November 22, 2017

    138 | The Business Case for Case Goods Refinishing with Robert Wallis

    Robert Wallis is Director of Sales and Operations at Case Goods Refinishing. He came from a family of academics, but 25 years ago, after completing a master’s degree, he realized his passion was not in academics, but rather in working with his hands. He believes the predominant industry practice of letting case goods and public read more

  • 137 | Hotel Fire Safety and Prevention with Buddy Dewar
    LODGING LEADERS
    November 15, 2017

    137 | Hotel Fire Safety and Prevention with Buddy Dewar

    Buddy is the former Director of Florida’s State Fire Marshal’s Office and is internationally known as a fire safety expert. He earned a BA in Economics from Florida Atlantic University, and a MBA from Nova Southeastern University. Buddy first entered the fire service in 1961 with the New River Fire Department in the Ft. Lauderdale, read more

  • 136 | Escaping the Hilton Sonoma Fire with Jon Petz
    LODGING LEADERS
    November 8, 2017

    136 | Escaping the Hilton Sonoma Fire with Jon Petz

    Jon is a motivational keynote speaker who works with organizations who want to create a culture of peak performance backed by purpose and passion. As an opening Keynote speaker, closing keynote speaker or combination of keynote and conference emcee, his quality, customization and energy is unsurpassed. Jon holds a Bachelors Degree in Communications Systems Management read more

  • 135 | Hospitality Recruiting Best Practices with John Carpenter
    EMPLOYEE RECRUITMENT & RETENTION
    November 1, 2017

    135 | Hospitality Recruiting Best Practices with John Carpenter

    John Carpenter has been in recruiting for 7 years, two years of recruiting semi-pro/college basketball players, and 5 years in the hospitality industry. He currently serves as Hotel Division Executive Recruiter and Vice President of Operations at Snelling Hospitality in Akron, Ohio. In This Episode, John Reveals: What you should expect when working with a read more

  • 134 | The Trap of Success with Gene Hammett
    LODGING LEADERS
    October 25, 2017

    134 | The Trap of Success with Gene Hammett

    Gene Hammett works with companies to discover new strategies for growth. From small businesses to large corporations, he presents his ideas on becoming THE choice, not a choice, and unleashing the entrepreneurial spirit by activating internal brand ambassadors for companies. Gene’s podcast, Leaders in the Trenches, has been recognized by Inc. and Entrepreneur for its read more

  • 133 | GDPR Compliance with HFTP COO Lucinda Hart
    LODGING LEADERS
    October 11, 2017

    133 | GDPR Compliance with HFTP COO Lucinda Hart

    Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade shows, nonprofit legal issues, and governance and administration. As HFTP Chief Operations Officer, Lucinda is responsible for the day-to-day operations of the association, managing 30 staff members, as well read more

  • 132 | Practical Hospitality Consulting for Today’s Hotelier with Chip Elbers
    LODGING LEADERS
    October 4, 2017

    132 | Practical Hospitality Consulting for Today’s Hotelier with Chip Elbers

    Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a read more

  • 131 | Let’s Rock the Hotel with Holly Arora
    LODGING LEADERS
    September 27, 2017

    131 | Let’s Rock the Hotel with Holly Arora

    Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly read more

  • 130 | Hotel Safety and Security with Bill Frye
    LODGING LEADERS
    September 20, 2017

    130 | Hotel Safety and Security with Bill Frye

    William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in hotel and resort management, hospitality and tourism law, and club read more

  • 129 | Improving Communication for Every Single Employee with Corey McCarthy
    LODGING LEADERS
    September 13, 2017

    129 | Improving Communication for Every Single Employee with Corey McCarthy

    Corey McCarthy is VP of Marketing for the digital workplace app Beekeeper, and she has nearly twenty years of experience in the hospitality industry. Serving as the Associate Publisher of Lodging Hospitality magazine, VP Sales at Hotel Interactive and founder of Testarossa Marketing, she has extensive insights into all facets of the hotel business. In read more

  • 128 | Leadership and Service Go Hand In Hand with Roger Miller
    LEADERSHIP
    September 6, 2017

    128 | Leadership and Service Go Hand In Hand with Roger Miller

    As a multi-unit hospitality veteran of 30+ years, Roger Miller has established himself as one of the hotel industry’s leading sales and marketing technical advisors who offers results-driven, sales & marketing expertise to the industry. He brings a depth of experience as a strategist, trainer, leader, coach, mentor and industry resource for full service, select read more

  • 127 | If You Don’t Invest in Your Employees, Your Competition Will with Kayla Barrett Curry
    EMPLOYEE RECRUITMENT & RETENTION
    August 30, 2017

    127 | If You Don’t Invest in Your Employees, Your Competition Will with Kayla Barrett Curry

    Kayla Barrett Curry is President of Organization Impact, LLC and is a member of the Society of Human Resources Management, American Society of Training and Development, Phi Kappa Phi Honor Society, and the National Association of Professional Women. She has over 25 years experience in both the corporate sector and non-profit market as Director of read more

  • 126 | Achieving Extreme Focus with Mental Performance Coach Dave Austin
    LODGING LEADERS
    August 23, 2017

    126 | Achieving Extreme Focus with Mental Performance Coach Dave Austin

    Dave Austin is Founder of Extreme Focus and Co-Author of the international best-selling book, “Be A Beast: Unleash Your Animal Instincts for Performance Driven Results.” Dave brings out the best in his clients, many of which are the elite and professional athletes you watch on TV everyday. He is a highly sought after “mental performance read more

  • 125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh
    CUSTOMER SERVICE & CX
    August 16, 2017

    125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh

    Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has read more

  • 124 | A New Generation of Lifestyle Hostels with Rafael Museri
    LODGING LEADERS
    August 9, 2017

    124 | A New Generation of Lifestyle Hostels with Rafael Museri

    Rafael Museri has over fifteen years of experience in international real estate development. Eight years ago, Rafael moved from Tel Aviv to Panama City, Panama. In 2008, he founded the Dekel Group where his knowledge and expertise have been invaluable in the aggregation of Dekel’s extensive portfolio of real estate assets. Rafael’s vision has facilitated read more

  • 123 | Hospitality Internships from the Students’ Perspective
    EMPLOYEE RECRUITMENT & RETENTION
    August 2, 2017

    123 | Hospitality Internships from the Students’ Perspective

    Last month, I featured Ron Whitfield and Dr. Kate Price-Howard, and we took a deep dive into How to Create an Awesome Internship Program. Click here to listen to that episode. This is part two in the hospitality internship series. Today’s guests are ResortQuest Interns Jordon Bonner, Nick Delaney, Allison Johnstone and Yaminah Cummings, and read more

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