LODGING LEADERS

Straight Talk About Hot Trends

A weekly podcast that examines news and topics trending in the hospitality industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with experts and other thought leaders.

250 | Cold Calls or Warm Greetings: How to meet people and build a network

  • 106 | Biran Patel for AAHOA Secretary
    AAHOA
    April 5, 2017

    106 | Biran Patel for AAHOA Secretary

    Biran has been an AAHOA member since 2001, Lifetime Member since 2008, and proactive leader since 2010. He now serves as North Texas Regional Director and previously was an Ambassador. Under his leadership as Regional Director, North Texas repeatedly achieved record highs in PAC contributions, Lifetime Members, and paid members. Currently, he serves on the read more

  • 105 | Jay Lallu for AAHOA Secretary
    AAHOA
    March 29, 2017

    105 | Jay Lallu for AAHOA Secretary

    Jay Lallu has a unique path to the hospitality business. He was born and raised in Colon, Panama. Jay could not continue his college education as his father had fallen sick. To provide for his family, he started to work at a retail store in Colon. This opened the doors for him to begin working read more

  • 104 | Hotel Bids that Fill Last-Minute Rooms with Inder Sharma
    LODGING LEADERS
    March 22, 2017

    104 | Hotel Bids that Fill Last-Minute Rooms with Inder Sharma

    Inder Sharma is a visionary, a serial entrepreneur, an angel investor and an environmentalist seeking practical solutions to everyday life problems. He has founded 15 companies over the last 20 years varying from hospitality solutions, to energy efficient lighting, to power generation. Inder founded Hotel.com in 1996 and sold it in 2001. He founded hotelsupplies.com which became the read more

  • 103 | Travel, Tourism and Tech with Martin Owen
    LODGING LEADERS
    March 15, 2017

    103 | Travel, Tourism and Tech with Martin Owen

    Martin Owen joined the industry as a travel agent specializing in corporate travel, before working in reservations and sales for an international airline. He moved back into agency management eventually managing a chain of travel agencies in London. In 1983, he joined Travelbag, a small company of 12 people selling discounted air tickets to Australia. He read more

  • 102 | Putting the Consumer in Control of their Experience with Raul Leal
    CUSTOMER SERVICE & CX
    March 8, 2017

    102 | Putting the Consumer in Control of their Experience with Raul Leal

    Raul is CEO of Virgin Hotels and is responsible for the company’s overall expansion, customer experience and culture. In a career that spans 30 years, Raul has held top management positions for Interstate Hotels, Lane Hotels and the Continental companies and is one of the few hospitality industry executives that understands both the lifestyle and read more

  • 101 | Service Recovery – Be the Hero with Susan Pannozzo
    CUSTOMER SERVICE & CX
    March 1, 2017

    101 | Service Recovery – Be the Hero with Susan Pannozzo

    Susan Pannozzo, CHA, CHT brings over 30 years of experience to the hospitality industry. She started her career as a Guest Service Representative, working her way up through multiple departments to eventually the role of General Manager. After 14 years in hotel operations, Susan joined the corporate office of IHG in 2000 as Quality Consultant, read more

  • 100 | Improving Online Distribution and Profitability with Erik Muñoz
    LODGING LEADERS
    February 22, 2017

    100 | Improving Online Distribution and Profitability with Erik Muñoz

    Erik is a hotel technology marketing specialist, with deep experience across global markets with solutions such as revenue management, online distribution and property management.  Erik started his career in hotel management, then shifted to technical roles in solution consulting and delivery, before specializing in sales and marketing leadership. In This Episode, Erik Reveals The state of read more

  • 099 | Induction, On-boarding and Training with Rocco Bova
    EMPLOYEE RECRUITMENT & RETENTION
    February 15, 2017

    099 | Induction, On-boarding and Training with Rocco Bova

    Rocco is a passionate hotelier and energetic entrepreneur with a remarkable career of over 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, read more

  • 098 | Sex Trafficking at Hotels (and What You Can Do About It) with Jan Edwards
    CRIMES IN HOTELS
    February 8, 2017

    098 | Sex Trafficking at Hotels (and What You Can Do About It) with Jan Edwards

    Jan Edwards is the founder and CEO at Paving the Way, an organization committed to ending sex trafficking in the U.S. through education and empowerment. Jan spent over 25 years in sales and marketing working with big names like Time Warner, Bright House, the UN and other international organizations, before taking on the worldwide initiative read more

  • 097 | The Power of Relationships with Rajiv Bhatia
    LODGING LEADERS
    February 1, 2017

    097 | The Power of Relationships with Rajiv Bhatia

    Rajiv Bhatia, M.S., CHA, CHE, CRME is CEO of FairBridge Hotels International, a promising franchise system with 43 properties providing an attractive alternative to legacy franchise models. Prior to his appointment as CEO of FairBridge, Rajiv served as leader of the Knights Inn Brand of the Wyndham Hotel Group. Throughout the last decade he was read more

  • 096 | Manager as Coach with Ron Whitfield
    LODGING LEADERS
    January 25, 2017

    096 | Manager as Coach with Ron Whitfield

    Ron Whitfield is an Executive General Manager with ResortQuest by Wyndham in Destin Florida. He earned his Associate of Arts Degree from the University of West Florida and a Bachelors of Science in Hospitality Administration from Florida State University with an emphasis in Resort and Club Management. Ron has been in the Vacation Rental Industry read more

  • 095 | The Smartest Room with Tarun Patel
    AAHOA
    January 18, 2017

    095 | The Smartest Room with Tarun Patel

    Tarun S. Patel is a second generation hotelier and entrepreneur specializing in Hospitality Management and Development, Deal Structure, Finance and Accounting. He’s Principal of Pacific Hospitality Company, and Founder and CFO of Pracrea Inc, a Silicon Valley based startup offering software-as-a-service solutions used by commercial real estate brokers and owners to manage the sale of read more

  • 094 | Investing in Your People with Joann Saucier
    EMPLOYEE RECRUITMENT & RETENTION
    January 11, 2017

    094 | Investing in Your People with Joann Saucier

    Joann V. Saucier, Ed.D. has 30 years experience in hospitality/tourism, government, education, and real estate management. She served as Director of Operations and Senior Regional Manager, ResortQuest, Destin, FL 1985–2005, and went on to serve as a Management Consultant for several companies and organizations, including the Greater New Orleans Hotel & Lodging Association. Joann earned read more

  • 093 | Hospitality Education and Research with Dr. Joseph Hegarty
    LODGING LEADERS
    January 4, 2017

    093 | Hospitality Education and Research with Dr. Joseph Hegarty

    Dr. Joseph Hegarty M.Ed., Ed. D is an educator, author, and international consultant. He has 35+ years experience as a professional manager with innovative organizations including, international and local hotels in management/proprietorship, a full academic career in professional vocational & higher education institutions, and as a published hospitality & culinary education researcher. He holds a read more

  • 092 | Value-Added Amenities with Kate Price-Howard
    CUSTOMER SERVICE & CX
    December 28, 2016

    092 | Value-Added Amenities with Kate Price-Howard

    Dr. Kate Price-Howard has 30 years experience in the fields of hospitality and commercial recreation. Her work experience includes recreation positions on board cruise ships, hotels, summer camps, psychiatric units, nursing homes, and serving as Director of Recreation for several Florida resorts. In 2001, she founded Go Play, Inc., providing recreation consultation to resort and read more

  • 091 | An Entrepreneurial Mindset with Kerry Ranson
    LODGING LEADERS
    December 21, 2016

    091 | An Entrepreneurial Mindset with Kerry Ranson

    Kerry V. Ranson is Chief Development Officer, Business & Acquisitions, for HP Hotels – a Birmingham, Alabama-based 3rd party management group with a portfolio of over 30 hotels in 12 states comprised of Hilton, Marriott, InterContinental, Choice, and Independent full-service and select-service hotels. Kerry is also the outgoing Chairman of the Board for the IHG read more

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