LODGING LEADERS

Straight Talk About Hot Trends

A weekly podcast that examines news and topics trending in the hospitality industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with experts and other thought leaders.

237 | Shop ’Til You Drop: Hospitality procurement specialists manage a mixed bag of challenges

  • 093 | Hospitality Education and Research with Dr. Joseph Hegarty
    LODGING LEADERS
    January 4, 2017

    093 | Hospitality Education and Research with Dr. Joseph Hegarty

    Dr. Joseph Hegarty M.Ed., Ed. D is an educator, author, and international consultant. He has 35+ years experience as a professional manager with innovative organizations including, international and local hotels in management/proprietorship, a full academic career in professional vocational & higher education institutions, and as a published hospitality & culinary education researcher. He holds a read more

  • 092 | Value-Added Amenities with Kate Price-Howard
    CUSTOMER SERVICE & CX
    December 28, 2016

    092 | Value-Added Amenities with Kate Price-Howard

    Dr. Kate Price-Howard has 30 years experience in the fields of hospitality and commercial recreation. Her work experience includes recreation positions on board cruise ships, hotels, summer camps, psychiatric units, nursing homes, and serving as Director of Recreation for several Florida resorts. In 2001, she founded Go Play, Inc., providing recreation consultation to resort and read more

  • 091 | An Entrepreneurial Mindset with Kerry Ranson
    LODGING LEADERS
    December 21, 2016

    091 | An Entrepreneurial Mindset with Kerry Ranson

    Kerry V. Ranson is Chief Development Officer, Business & Acquisitions, for HP Hotels – a Birmingham, Alabama-based 3rd party management group with a portfolio of over 30 hotels in 12 states comprised of Hilton, Marriott, InterContinental, Choice, and Independent full-service and select-service hotels. Kerry is also the outgoing Chairman of the Board for the IHG read more

  • 090 | Hotelier Vendor Relations with Atul Patel
    AAHOA
    December 14, 2016

    090 | Hotelier Vendor Relations with Atul Patel

    Atul G. Patel, CHO is a second generation hotelier. He and his family moved to the United States in 1979 and settled in Tifton, GA, where his family bought their first independent hotel. After learning the trade in the family business, Atul went on to earn a Bachelor’s degree in Economics from Emory University, and read more

  • 089 | How to Attract, Retain and Engage Millennials with Amanda Hammett
    EMPLOYEE RECRUITMENT & RETENTION
    December 7, 2016

    089 | How to Attract, Retain and Engage Millennials with Amanda Hammett

    Amanda is an entrepreneur, speaker and consultant who helps corporations develop strategies around attracting, retaining and engaging top millennial talent. She has spoken to Millennials over 800 times in the last 5 years. In fact, one group of college students dubbed her the “Millennial Translator” after speaking to them, so clearly she understands, and knows read more

  • 088 | The People Business with Luis Fernandez
    CUSTOMER SERVICE & CX
    November 30, 2016

    088 | The People Business with Luis Fernandez

    Luis Fernandez, and his wife Yanin, own and operate two restaurants located in Historic Downtown Norcross, Georgia. In 2008, they opened their first restaurant, Mojitos Cuban American Bistro, offering authentic Cuban cuisine in a casual 50’s atmosphere. In 2014, they opened their second restaurant, The Crossing, in the more than a century old Norcross train read more

  • 087 | Improving Retention Through Training and Development with John Hogan
    EMPLOYEE RECRUITMENT & RETENTION
    November 23, 2016

    087 | Improving Retention Through Training and Development with John Hogan

    John J. Hogan, CHA CMHS CHE CHO is a career business professional and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has demonstrated competencies as a strong leader, relationship builder, problem solver and mentor and is frequently invited to speak at franchise meetings, management company read more

  • 086 | Hiring for Personality and Fit with Al Munguia
    EMPLOYEE RECRUITMENT & RETENTION
    November 16, 2016

    086 | Hiring for Personality and Fit with Al Munguia

    Al Munguia is the general manager of the Jupiter Hotel, a mid-century renovated motor inn turned boutique hotel in the heart of Portland. He has worked in the travel and tourism industry since the age of 20 and has worked in many major destinations, including San Francisco, San Diego and Guadalajara, Mexico. Using his experience read more

  • 085 | How to Welcome and Onboard New Hires with Karen Quintanilla
    EMPLOYEE RECRUITMENT & RETENTION
    November 9, 2016

    085 | How to Welcome and Onboard New Hires with Karen Quintanilla

    Karen has served as HR Coordinator at a 300 room downtown, full-service Sheraton hotel. She relocated to a 296 unit, all suite airport hotel that she helped open as the HR Director. Following these assignments she served for a number of years as General Manager for a 108 room select service hotel and then a read more

  • 084 | Meaningful Employee Benefits with Laura Lee Blake
    EMPLOYEE RECRUITMENT & RETENTION
    November 2, 2016

    084 | Meaningful Employee Benefits with Laura Lee Blake

    Laura Lee Blake, JD is a lawyer and a Wealth Advisor with SunBright Wealth Management & Financial Planning, through Money Concepts Capital Corp., Member SIPC/FINRA. Laura Lee has more than twenty-five years’ experience in the legal industry. She has handled complex litigation, corporate transactional and business-related matters. Laura Lee is expanding into the financial planning read more

  • 083 | How to Build Great Hotel Teams with the Hotelier Mastermind
    EMPLOYEE RECRUITMENT & RETENTION
    October 26, 2016

    083 | How to Build Great Hotel Teams with the Hotelier Mastermind

    At it’s core, the Hotelier Mastermind includes John Hogan, Kathleen Hogan, Tim Danyo and Jon Albano. John and Kathleen are the Co-Founders of HospitalityEducators.com, a hotel consulting resource for hospitality professionals focused on making hotels more profitable. Kathleen is the CEO and John is the Chief Learning Officer. Among other things, Hospitality Educators is the read more

  • 082 | The Heart of Hospitality with Micah Solomon
    CUSTOMER SERVICE & CX
    October 19, 2016

    082 | The Heart of Hospitality with Micah Solomon

    Micah is a customer service expert, entrepreneur, business leader and author, and a renowned keynote speaker on customer service, the customer experience, corporate culture and building five-star customer service organizations. He is a frequent contributor to forbes.com and the bestselling author of two recent books. In This Episode, We Talk About His new book, The Heart read more

  • 081 | Building Commitment Through Clarity, Focus and Accountability with Susan Hasty
    LEADERSHIP
    October 12, 2016

    081 | Building Commitment Through Clarity, Focus and Accountability with Susan Hasty

    Susan is the CEO of 360 Profit Masters and the host of the Lucrative Leadership Conversations podcast. Her passion is helping business owners and CEOs improve their own clarity, focus and commitment to build more sustainable organizations empowered to make economic liberty a reality. Susan is a member of the Marshall Goldsmith Stakeholder Centered Coaching read more

  • 080 | What to Know When Working with an Architect with Marie Sorensen
    DESIGN & DEVELOPMENT
    October 5, 2016

    080 | What to Know When Working with an Architect with Marie Sorensen

    Marie S.A. Sorensen AIA NCARB LEED AP is the head of Cambridge, Massachusetts-based Sorensen Partners Architects & Planners, Inc. She is a Design and Technical Architect, Masterplanner, and Interior Designer with experience in hotels, restaurants, and recreational facilities. Sorensen Partners is a commercial firm, serving universities, K-12 educational facilities, corporations, institutions, and government – in read more

  • 079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken
    CUSTOMER SERVICE & CX
    September 28, 2016

    079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken

    Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, read more

  • 078 | Networking, Service and Passion with Ryan Brown
    CUSTOMER SERVICE & CX
    September 21, 2016

    078 | Networking, Service and Passion with Ryan Brown

    Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property read more

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