Straight Talk About Hot Trends

An award-winning weekly podcast that examines trends and issues impacting the hospitality industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with experts and other thought leaders.

  • 168 | Reducing the Risks of GDPR with Brian Dass
    LODGING LEADERS
    June 20, 2018

    168 | Reducing the Risks of GDPR with Brian Dass

    Caveau co-founder and CEO, Brian Dass, is a highly accomplished travel executive and entrepreneur widely recognized as one of the leading pioneers in the hospitality e-commerce and digital reservation industry. In his more than 20-year career, Brian has launched multiple online hospitality technology and marketing firms including Timeless Hospitality (acquired by TravelClick) and Open Hospitality read more

  • 167 | Why You DON’T Want Money with Andrew Gardella
    LODGING LEADERS
    June 13, 2018

    167 | Why You DON’T Want Money with Andrew Gardella

    Andrew Gardella is chiropractor who has worked as an Access Consciousness facilitator since 2011. He graduated from school Magna Cum Lade with BAs in Biology, Psychology, Cognitive Science and then received a Doctor of Chiropractic from Palmer College of Chiropractic. Along with various chiropractic techniques, Dr Andrew also studied BodyTalk and is a certified practitioner. read more

  • 166 | Create a Moment of Truth with Quentin McElveen
    LEADERSHIP
    June 6, 2018

    166 | Create a Moment of Truth with Quentin McElveen

    Quentin McElveen is a graduate of the University of South Carolina, and holds a B.S. degree in Hospitality Management. He is a passionate Hotel Operations Manager who has excelled in several positions within full-service and select-service hotels. He believes that employee empowerment and communication is important to the success of hotels. As Quentin thrives in read more

  • 165 | Monetize Room Downtime and Improve Guest Experiences with Yannis Moati
    LODGING LEADERS
    May 30, 2018

    165 | Monetize Room Downtime and Improve Guest Experiences with Yannis Moati

    Yannis Moati is CEO & Founder of Hotels By Day, the premier provider of day-stay hotel spaces in the United States. Yannis has nearly two decades of experience in travel, from guiding tours in Europe at a young age, to co-founding an exotic travel agency, to directing a New York-based global tour operator company. Having read more

  • 164 | If You See Something, Say Something with Mick McKeown
    HUMAN TRAFFICKING
    May 23, 2018

    164 | If You See Something, Say Something with Mick McKeown

    Michael (Mick) McKeown is the Executive Director of the Homeland Security Advisory Council (HSAC) and Campaigns at the U.S. Department of Homeland Security. He brought over fifteen years of expertise in state, city, and local government prior to his appointment at DHS. As Executive Director, Mick oversees the Homeland Security Advisory Council (HSAC) and its read more

  • 163 | 14 Ways to Boost Hotel Revenue and Profits with Rob Russell
    LODGING LEADERS
    May 16, 2018

    163 | 14 Ways to Boost Hotel Revenue and Profits with Rob Russell

    Robert Russell has been an innovative leader in digital, social and mobile marketing for over 20 years. He has worked with major global brands and smaller companies in almost every aspect of digital marketing and e-commerce, including reservation and transaction software, mobile applications, social media marketing, search engine optimization, email marketing, and website user experience. read more

  • 162 | Helping Hoteliers Make Better Tech Decisions with Jordan Hollander
    LODGING LEADERS
    May 9, 2018

    162 | Helping Hoteliers Make Better Tech Decisions with Jordan Hollander

    Jordan Hollander is the co-founder of Hotel Tech Report, the premier global research platform for hotel technology. He was previously on the Global Partnerships team at Starwood Hotels & Resorts. Prior to his work with SPG, Jordan was Director of Business Development at MetWest Terra Hospitality and Research Associate at Sapience Investments where he covered read more

  • 161 | Going from Zero to Speech with Jeff Craven
    LODGING LEADERS
    May 2, 2018

    161 | Going from Zero to Speech with Jeff Craven

    Jeff Craven is a self-described copywriter, speechwriter and presentation whisperer. He is the President of Thoughtcraft LLC, a communications company that serves senior executives, consultants and business advisors. In This Episode, Jeff Reveals: The speech writing process he used while helping me prepare for my recent talk at the Vesta Hospitality Annual Meeting, including: Setting read more

  • 160 | Sales-Focused Live Chat and Messaging with Chris Douglas and Michael Foltz
    LODGING LEADERS
    April 25, 2018

    160 | Sales-Focused Live Chat and Messaging with Chris Douglas and Michael Foltz

    Hoperator is a sales and messaging platform designed to help travel and hospitality businesses increase revenue, provide customer service and build guest intelligence by connecting with their potential customers and guests in their preferred messaging channel. Chris Douglas – CEO/Cofounder Prior to cofounding Hoperator, Chris built a career in advertising as a creative. During this read more

  • 159 | The Power of a Tribe with Jon Albano
    LEADERSHIP
    April 18, 2018

    159 | The Power of a Tribe with Jon Albano

    I just had the honor and privilege of speaking at the Vesta Hospitality Annual Meeting in San Diego, Calif. Knowing that I’d be addressing their amazing team of GMs, Directors of Sales, and Corporate Office Executive staff, I decided to talk about the power of a tribe. This episode is that speech. Enjoy! In This read more

  • 158 | 3 Key Elements to Being an Effective Leader with Gary Douglas
    LEADERSHIP
    April 11, 2018

    158 | 3 Key Elements to Being an Effective Leader with Gary Douglas

    Gary Douglas is an investor, a business owner, and a multi-millionaire. He’s also a psychologist, and a sought-after international speaker who empowers people to know that they are the source for creating a life that goes beyond the limitations of popular beliefs and conditioning. Gary founded Access Consciousness® 25 years ago – a $10M+ global read more

  • 157 | Experiential, Boutique Hotel, Restaurant and Nightlife Brands with Jared Galbut
    DESIGN & DEVELOPMENT
    April 4, 2018

    157 | Experiential, Boutique Hotel, Restaurant and Nightlife Brands with Jared Galbut

    Jared Galbut serves as Managing Principal of Menin Hospitality, the Miami-based company known for its experiential, boutique hotel, restaurant and nightlife brands, including Mondrian South Beach, Bodega Taqueria y Tequila and The Gale Hotel. A Miami native, Galbut discovered his passion for the hospitality industry as a teen, working for his uncle at Crescent Heights read more

  • 156 | Asset Protection for Real Estate Investors with Scott Smith
    LODGING LEADERS
    March 28, 2018

    156 | Asset Protection for Real Estate Investors with Scott Smith

    Scott Smith, Esq. is an experienced podcast guest, and owner of Royal Legal Solutions, Austin, TX, one of the top asset protection companies for real estate investors in the country. In order to develop strategies to maximize tax savings and protect from devastating lawsuits, Scott invested several years deconstructing real estate investing. In This Episode, read more

  • 155 | Modern Messaging for Hotel Teams and Guests with Sudheer Thakur
    LODGING LEADERS
    March 21, 2018

    155 | Modern Messaging for Hotel Teams and Guests with Sudheer Thakur

    Sudheer Thakur is the founder and CEO of HelloShift, an integrated messaging platform for hotel teams, managers, guests, and website visitors. Prior to HelloShift, Sudheer worked for Oracle and was the founding member of a number of Silicon Valley startups. Hoteliers named HelloShift the #1 Staff Collaboration software in the 2018 HotelTechAwards. In This Episode, read more

  • 154 | Inside the Award Winning Hotel Emma with Jamie Fox
    LODGING LEADERS
    March 14, 2018

    154 | Inside the Award Winning Hotel Emma with Jamie Fox

    Jamie Fox is a Rooms executive with more than 20 years of hospitality experience, and 10 years leading hotel Rooms Division operations at 4-Diamond rated resorts. Jamie currently serves as Director of Rooms at the Hotel Emma in San Antonio, Texas. Previously, Jamie served in key operational and revenue management roles at some well known read more

  • 153 | You Don’t Need a Title to Be a Leader with Mark Sanborn
    LEADERSHIP
    March 7, 2018

    153 | You Don’t Need a Title to Be a Leader with Mark Sanborn

    Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted expert on leadership, team building, customer service and change. In This Episode, Mark Reveals: The vision behind one of Mark’s books, You Don’t Need read more

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