LODGING LEADERS

Straight Talk About Hot Trends

An award-winning weekly podcast that examines trends and issues impacting the hospitality industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with experts and other thought leaders.

  • 044 | Convert Your Guests Into Raving Fans with Rupesh Patel
    CUSTOMER SERVICE & CX
    February 10, 2016

    044 | Convert Your Guests Into Raving Fans with Rupesh Patel

    Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his read more

  • 043 | How to Find, Train and Keep Good People with Rick Takach
    EMPLOYEE RECRUITMENT & RETENTION
    February 3, 2016

    043 | How to Find, Train and Keep Good People with Rick Takach

    Rick Takach, Jr. is President and CEO of Vesta Hospitality – a fully integrated hotel development and hospitality management company based in Vancouver, Washington. In less than 20 years, Vesta has grown their portfolio to 13 properties under management in 8 states. Last year, Hotel Business ranked Vesta Hospitality #78 in their Top 100 Management Companies of read more

  • 042 | Money Isn’t the Problem, You Are! with Gary Douglas
    LODGING LEADERS
    January 27, 2016

    042 | Money Isn’t the Problem, You Are! with Gary Douglas

    Gary Douglas is a best-selling author, international speaker and a sought-after facilitator known for his intensity of awareness and his incredible capacity to facilitate people to ‘know what they know’. He chooses to embody consciousness in everything that he does which inspires others to choose to become more conscious as a result. Gary came with read more

  • 041 | Direct Sales, Customer Satisfaction and Employee Retention with Michael Pleninger
    CUSTOMER SERVICE & CX
    January 20, 2016

    041 | Direct Sales, Customer Satisfaction and Employee Retention with Michael Pleninger

    Mike is co-Founder and President of Newport Hospitality Group (NHG) – a nationally recognized hotel management company with operations across the eastern United States. Since Mike and long time family friend Bill Carey founded NHG in 1990, they have grown their portfolio to 34 properties under management in 5 states. Last year, Hotel Business ranked NHG #66 read more

  • 040 | Leveraging Facebook: Insights and Techniques to Grow Your Business with Anna Botha
    LODGING LEADERS
    January 13, 2016

    040 | Leveraging Facebook: Insights and Techniques to Grow Your Business with Anna Botha

    Anna is the Founder of 23 Degrees North Digital Marketing – a boutique agency that specializes in ROI-based marketing. Their approach focuses on determining which tactics and channels produce the results which add revenue directly to your bottom line. 23 Degrees North currently manages over $30k in monthly ad spend for their clients. Anna prepared a FREE read more

  • 039 | How to Create a Memorable Guest Experience with Tom Conran
    CUSTOMER SERVICE & CX
    January 6, 2016

    039 | How to Create a Memorable Guest Experience with Tom Conran

    Tom Conran serves as a Principal of Greenwood Hospitality Group – a Colorado-based company focused on the acquisition, repositioning, and management of upscale, full-service and select-service hotels. Formed in 2009, Greenwood Hospitality Group has grown their portfolio to 15 properties under management in 10 states. Last year, Hotel Business ranked Greenwood Hospitality Group #60 in their Top 100 Management Companies read more

  • 038 | Don’t Be Afraid to Start Small with H. Mark Daley III
    DESIGN & DEVELOPMENT
    December 30, 2015

    038 | Don’t Be Afraid to Start Small with H. Mark Daley III

    H. Mark Daley, III is President and CEO of The Generation Companies – a real estate investment company based in Raleigh, NC that provides real estate management and development services to individuals, families, corporations, and institutions. In less than 20 years, The Generation Companies portfolio has grown to 25 properties, including the brands Home 2 Suites, read more

  • 037 | Why Digital Marketing is Key for Independent Hotels with Gaurav Varma
    LODGING LEADERS
    December 23, 2015

    037 | Why Digital Marketing is Key for Independent Hotels with Gaurav Varma

    Gaurav Varma is Product Marketing Manager for Milestone Internet Marketing – a leading provider of Internet marketing solutions for the lodging industry. Milestone does it all, from Website Design to Search Engine Optimization, Pay-per-Click marketing, Social Media Optimization, Email marketing, you name it. Milestone currently works with nearly 2000 hotels and retail customers, driving over read more

  • 036 | Effective Networking through Touchpoints and Follow Up with Binita Patel
    AAHOA
    December 16, 2015

    036 | Effective Networking through Touchpoints and Follow Up with Binita Patel

    Binita is currently a Vice President with HMB Hotels based in Allentown, PA, focusing on the finance and asset management aspects of the business. Prior to returning to HMB Hotels, she served as a Manager at Ramsfield Hospitality Finance, and Associate Investment Manager at Beacon Hospitality Partners, both located in New York, NY. Binita earned read more

  • 035 | The Price, Leverage and Efficiency Formula for Success with Peter Bhai
    LODGING LEADERS
    December 9, 2015

    035 | The Price, Leverage and Efficiency Formula for Success with Peter Bhai

    Piyush “Peter Bhai” Bhaidaswala is Founder and Chief Executive Officer of SSN Hotels – a rapidly growing hotel management, development, and investment group in the Northeast. In just over 20 years, they have grown to oversee 14 select service and 3 developing hotels in over five states, representing brands such as Hilton, Marriott, IHG, Choice, read more

  • 034 | Thank, Appreciate and Connect with Your Associates with Walter Isenberg
    EMPLOYEE RECRUITMENT & RETENTION
    December 2, 2015

    034 | Thank, Appreciate and Connect with Your Associates with Walter Isenberg

    Walter Isenberg is Co-Founder, President & Chief Executive Officer of Sage Hospitality, one of the top hotel investment, management and development companies in the United States for more than 30 years. Based in Denver, Sage Hospitality owns and operates over 75 hotels and 10 restaurants in 23 states, from urban full-service hotels to smaller select-service suburban read more

  • 033 | Attitude Decides the Latitude in Life with Hemant Patel
    AAHOA
    November 25, 2015

    033 | Attitude Decides the Latitude in Life with Hemant Patel

    Hemant “Henry” Patel CHO CHA was born and raised in India, and he immigrated to the United States in 1986. Within a few short years, he and his wife settled in Miami, Florida, where they invested in their first property – The King Motel – an independent property on Biscayne Blvd. He also has an interest read more

  • 032 | Bridging the Generation Gap with Nimesh Zaver
    AAHOA
    November 18, 2015

    032 | Bridging the Generation Gap with Nimesh Zaver

    Nimesh “Nick” Zaver was born and raised in London, England, and he immigrated to the United States with his family in 1981. After graduating from high school, Nimesh attended college-level courses in business and architecture at institutions including the University of Central Florida, the University of Arkansas at Monticello and Louisiana Tech University. Before completing his read more

  • 031 | Do the Right Thing, Then Do the Thing Right with Sterling Stoudenmire
    LEADERSHIP
    November 11, 2015

    031 | Do the Right Thing, Then Do the Thing Right with Sterling Stoudenmire

    Sterling Stoudenmire is versatile executive proven in uniquely challenging situations involving transformation, turnaround, re-engineering and disruption. A successful, top-tier consultant and chief executive, he delivers value through the synthesis of a unique and distinct skillset in finance, strategy and technology combined with innate ability to lead, inspire and mentor others. Sterling’s diverse career includes business consulting read more

  • 030 | Find a Mentor and Listen! with Greg Plank
    LEADERSHIP
    November 4, 2015

    030 | Find a Mentor and Listen! with Greg Plank

    Greg Plank’s diverse hospitality career spans more than 50 years, beginning as a receiving clerk at the Barclay Hotel in Philadelphia. He graduated from Cornell University with a Bachelor of Science degree in Hotel Administration. He worked in advertising for hotel clients in New York in account management and some creative work. Greg moved to read more

  • 029 | Student of the Industry: A Foot Soldier’s Journey with Chip Elbers
    LEADERSHIP
    October 28, 2015

    029 | Student of the Industry: A Foot Soldier’s Journey with Chip Elbers

    Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all. From Dish Washer, to Front Desk Agent, Assistant General Manager, General Manager, Sales Manager, Chief Operating Officer, Chief Development Officer, and Vice President. For the last half of the career, Chip faithfully served as Vice read more

Back to Top