LODGING LEADERS

Straight Talk About Hot Trends

An award-winning weekly podcast that examines trends and issues impacting the hospitality industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with experts and other thought leaders.

  • 055 | Wow and Win More Market Share with Ciara Feely
    LODGING LEADERS
    April 13, 2016

    055 | Wow and Win More Market Share with Ciara Feely

    Ciara Feely is the creator of The Conference Converter System™ – a proven formula that shows hotels and venues how to win BIG in the Meetings & Event market by helping them to see their business from their client’s point of view. Ciara helps venue teams to be leaders in the sales process and be in read more

  • 054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova
    EMPLOYEE RECRUITMENT & RETENTION
    April 6, 2016

    054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova

    Rocco Bova is a passionate hotelier and an energetic entrepreneur with a remarkable career of nearly 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and read more

  • 053 | Ingaging Leadership (with an I for Involved) with Evan Hackel
    LEADERSHIP
    March 30, 2016

    053 | Ingaging Leadership (with an I for Involved) with Evan Hackel

    Evan Hackel, creator of the concept of Ingaging Leadership and author of Ingaging Leadership, is a successful businessman who has started more than 10 companies. During his tenure at CCA Global Partners, he ran a $5 billion division. One of his signature achievements was turning around a bankrupt business in four years, more than doubling read more

  • 052 | Sunil Patel for AAHOA Secretary
    AAHOA
    March 23, 2016

    052 | Sunil Patel for AAHOA Secretary

    Sunil was born in Walsall, England. His family migrated to the United States in the early eighties. They purchased their first 35 room motel in Pulaski TN. Sunil finished high school there, and earned a BS degree in Accounting from Middle Tennessee State University. Through high school and college he helped in the family business read more

  • 051 | Pratik Bhakta for AAHOA Secretary
    AAHOA
    March 23, 2016

    051 | Pratik Bhakta for AAHOA Secretary

    Pratik Harishchandra Bhakta is a second generation hotelier and multi-property owner.  He has served as a Board Member for the Days Inn Franchise Advisory Committee, AAHOA North Carolina Regional Ambassador, and AAHOA North Carolina Regional Director. Pratik earned his Bachelor of Science in Electrical Engineering from North Carolina State University in 1994. The son of Harishchandra read more

  • 050 | Jagruti Panwala for AAHOA Secretary
    AAHOA
    March 23, 2016

    050 | Jagruti Panwala for AAHOA Secretary

    Jagruti has been active in AAHOA for over a decade, holding leadership positions since 2011 when first elected Female Director At Large, Eastern Division. Re-elected in 2014, she has also co-chaired the Women’s Hotelier Committee for five years and served on the Strategic Planning Committee for two years. She testified to Congress against proposed harmful read more

  • 049 | Systems and Strategies That Make Success More Likely with Dan & Kieran
    LODGING LEADERS
    March 16, 2016

    049 | Systems and Strategies That Make Success More Likely with Dan & Kieran

    Dan Gregory & Kieran Flanagan are behavioral researchers and strategists, specializing in behaviors and belief systems–what drives, motivates and influences us. They have won business awards around the world for Innovation, Creativity and ROI working with such organizations as Coca-Cola, Unilever, News Corp and the United Nations in Singapore. They are passionate advocates for the read more

  • 048 | Create Your Story, Then Communicate It with Paul Kesman
    LODGING LEADERS
    March 9, 2016

    048 | Create Your Story, Then Communicate It with Paul Kesman

    Paul Kesman is a marketing and public relations professional with over 25 years of experience in the hospitality industry. He assists hotel owners, management companies, capital providers and suppliers to the industry define and articulate what separates them from the competition and develop strategies to convey their messages in the right manner, to the right read more

  • 047 | Hospitality Attacks: Tips That Could Save Lives with Eliza Selig
    ACTIVE SHOOTER
    March 2, 2016

    047 | Hospitality Attacks: Tips That Could Save Lives with Eliza Selig

    Eliza Selig is the Director of Communications for Hospitality Financial and Technology Professionals (HFTP®), a global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses.  She has been with HFTP since 1999, overseeing the association’s communications endeavors, including serving as editor/managing editor of the association’s journal The Bottomline. HFTP read more

  • 046 | Stop Selling and Start Listening with Howard Feiertag
    LODGING LEADERS
    February 24, 2016

    046 | Stop Selling and Start Listening with Howard Feiertag

    Howard Feiertag, CHA, CMP, CHSE, is an industry veteran, with more than 50 years of service to the industry. He is currently on the faculty of Virginia Polytechnic Institute and State University, in the Department of Hospitality and Tourism Management, where he teaches Hospitality Sales as well as Meetings and Convention Management. A prolific writer, read more

  • 045 | Hospitality Passion, Education and Diversity with Greg DeShields
    DIVERSITY, INCLUSION AND EQUALITY
    February 17, 2016

    045 | Hospitality Passion, Education and Diversity with Greg DeShields

    Gregory L. DeShields, CHO, CHE currently serves as the Executive Director at PHLDiversity Multicultural Affairs Congress a division of the Philadelphia Convention and Visitors Bureau (PHLCVB), adjunct instructor for Temple University School of Tourism and Hospitality and Hospitality Educators. A graduate of Johnson & Wales University in Providence, Rhode Island, Greg earned an A.S. Degree read more

  • 044 | Convert Your Guests Into Raving Fans with Rupesh Patel
    CUSTOMER SERVICE & CX
    February 10, 2016

    044 | Convert Your Guests Into Raving Fans with Rupesh Patel

    Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his read more

  • 043 | How to Find, Train and Keep Good People with Rick Takach
    EMPLOYEE RECRUITMENT & RETENTION
    February 3, 2016

    043 | How to Find, Train and Keep Good People with Rick Takach

    Rick Takach, Jr. is President and CEO of Vesta Hospitality – a fully integrated hotel development and hospitality management company based in Vancouver, Washington. In less than 20 years, Vesta has grown their portfolio to 13 properties under management in 8 states. Last year, Hotel Business ranked Vesta Hospitality #78 in their Top 100 Management Companies of read more

  • 042 | Money Isn’t the Problem, You Are! with Gary Douglas
    LODGING LEADERS
    January 27, 2016

    042 | Money Isn’t the Problem, You Are! with Gary Douglas

    Gary Douglas is a best-selling author, international speaker and a sought-after facilitator known for his intensity of awareness and his incredible capacity to facilitate people to ‘know what they know’. He chooses to embody consciousness in everything that he does which inspires others to choose to become more conscious as a result. Gary came with read more

  • 041 | Direct Sales, Customer Satisfaction and Employee Retention with Michael Pleninger
    CUSTOMER SERVICE & CX
    January 20, 2016

    041 | Direct Sales, Customer Satisfaction and Employee Retention with Michael Pleninger

    Mike is co-Founder and President of Newport Hospitality Group (NHG) – a nationally recognized hotel management company with operations across the eastern United States. Since Mike and long time family friend Bill Carey founded NHG in 1990, they have grown their portfolio to 34 properties under management in 5 states. Last year, Hotel Business ranked NHG #66 read more

  • 040 | Leveraging Facebook: Insights and Techniques to Grow Your Business with Anna Botha
    LODGING LEADERS
    January 13, 2016

    040 | Leveraging Facebook: Insights and Techniques to Grow Your Business with Anna Botha

    Anna is the Founder of 23 Degrees North Digital Marketing – a boutique agency that specializes in ROI-based marketing. Their approach focuses on determining which tactics and channels produce the results which add revenue directly to your bottom line. 23 Degrees North currently manages over $30k in monthly ad spend for their clients. Anna prepared a FREE read more

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