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DESIGN & DEVELOPMENT
February 27, 2019202 | Mitch Patel Redesigns the Future of Vision Hospitality
This week, Lodging Leaders focuses on Mitch Patel and his company, Vision Hospitality Group in Chattanooga, Tennessee. We will hear from Mitch about how he has remade Vision Hospitality Group to capture new segments of travelers and capitalize on new and emerging trends in guests’ needs, wants and expectations. We also hear from others involved read more
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LODGING LEADERS
February 20, 2019201 | A New Story: Lodging Leaders Shifts to New Format with Judy Maxwell
Judy Maxwell is a veteran news journalist of more than 30 years. She has been a staff writer and editor at newspapers in Pennsylvania and Georgia. Most of her career has been dedicated to covering business news and events. Over the past seven years, Judy has worked with Asian Media Group, publisher of Asian Hospitality, read more
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GUEST SERVICES & PROGRAMS
February 13, 2019200 | Excellence Wins with Horst Schulze
Horst Schulze is Founder, Chairman and CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business and the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Zondervan/HarperCollins). His visionary and disruptive read more
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DESIGN & DEVELOPMENT
February 6, 2019199 | Creating a Sense of Place Through Themed Design with Peter Sawatzky
Peter Sawatzky is a partner at the Imagination Corporation, a unique family company based in British Columbia, Canada, that specializes in the design and construction of one of a kind signs and themed architecture. With more than two decades of experience building themed attractions, there is very little he can’t imagine and then create. Merging read more
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AAHOA
January 30, 2019198 | Energy & Experience Turn Into Results with Jyoti Sarolia
Jyoti Sarolia is a third-generation hotel owner from San Diego. She serves as Chief Operating Officer of Ellis Hospitality that operates seven properties and she just completed a one-year term as Chairman of the Choice Hotels Owners Council. Her original career choice was to be a lawyer, but now she is raising the bar in read more
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LODGING LEADERS
January 23, 2019197 | Loyalty Program Fraud Awareness and Prevention with Josh Galun
Josh Galun is the Hospitality & Travel Lead at Excella in Washington, D.C. He’s has been at Excella for over 8 years and most recently joined the Excella Leadership Team in 2018. Josh has wide-ranging experience in project management, custom software development, process definition, IT security, data warehousing, and digital analytics. He currently focuses on read more
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LODGING LEADERS
January 16, 2019196 | How to Drive Direct Bookings and Manage OTA Contributions with James Nannos
James Nannos leads the Hotel Partnerships Team at Stay Wanderful, where he’s focused on hotel growth, loyalty programs, and customer success. Prior to joining Stay Wanderful, James was part of the original Breadcrumb POS team (acquired by Groupon), and has held numerous other startup and private-equity related roles. Outside of work, James is a Captain read more
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LEADERSHIP
January 9, 2019195 | The Internal Experience (iX) Leadership Framework with Rachel Headley
Dr. Rachel MK Headley has been in the trenches, dealing with unspoken conversations, barriers to team goals and success, and figuring out how to achieve impossible goals demanded by executive leadership. She believes the internal experience (iX) of an organization is a leadership choice. Partnering with Meg Manke at the Rose Group Int’l, they developed read more
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LODGING LEADERS
December 26, 2018194 | How to Handle a Digital Crisis with Mike Gelfond
Mike Gelfond has more than two decades of expertise in digital marketing and advertising, with careers at iXL, Creative Digital Group, LBi and Mastermind. An expert in social media, digital strategy, mobile, ecommerce, reputation/crisis management, analytics, CRM and lead generation with key industry verticals. Mike is a graduate of the University of Georgia, a frequent read more
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LODGING LEADERS
December 19, 2018193 | The Problem with Work-Life Balance with David Kubes
Dr. David Kubes is an international lawyer, avid entrepreneur, consultant, coach and certified facilitator of several Access Consciousness® special programs, including Right Voice for You and Right Riches for You. After graduating from law school, Dr. Kubes finalized his Ph.D. in aviation law at the age of 25, and started working for Austrian Airlines in read more
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LODGING LEADERS
December 12, 2018192 | A Life Improving Customer Experience with Alex Shashou
Alex Shashou is the Co-Founder and President of ALICE, a top-ranking staff Task Management & Collaboration platform with a global customer base of 2,000+ hotels. Born and raised in London, Alex grew up in the hospitality industry, and he’s become a sought-after hospitality thought leader, speaking on technology and innovation in hospitality at conferences around read more
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DESIGN & DEVELOPMENT
December 5, 2018191 | Financing for New Hotel Development with Malcolm Davies
Malcolm Davies is Principal/Managing Director of George Smith Parners, a leading, national provider of capital market services to the commercial real estate industry. Malcolm has over 20 years of experience as an award-winning capital advisor and developer, having advised and been involved with nearly $3B worth of financings, both in the equity and debt markets. read more
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LODGING LEADERS
November 28, 2018190 | Responsible Luxury and Sustainability with Franck Droin
Franck Droin is the hotel manager at The Mandarin Oriental Bangkok, and his 19 years of hospitality industry experience includes working with big brand hotel chains across various destinations in Europe, The Middle East, Africa, and Asia. Franck is passionate about promoting the concept of responsible luxury and has fueled ground-breaking conversations and initiatives. Some read more
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LODGING LEADERS
November 21, 2018189 | Hospitality Operations Built on Proven Principles with Adam Knight
Adam Knight is a 20+ year veteran of the luxury hotel industry and owner of Proven Principles, a hospitality consulting firm that helps vacation rental owners and customer service focused businesses drive better performance, productivity and profitability with best-in-class operations strategy, employee training and project management. In This Episode, Adam reveals … How managers can read more
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AAHOA
November 14, 2018188 | Lawsuits, Legislation & Licensing with Imesh Vaidya
Imesh is a second-generation hotelier from New Mexico who has owned and managed hotels for more than 25 years. He currently owns and manages 7 franchised properties and he has two more under construction and scheduled to open in 2019. Imesh has served on the franchise advisory councils of LaQuinta and IHG, and has led read more
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DESIGN & DEVELOPMENT
November 7, 2018187 | Creative, Flexible and Durable Design with Belinda and David
Belinda O’Kelly brings a decade of experience, a comprehensive skill set and dedicated design focus to O’Kelly + Kasprak. She is a licensed architect in Illinois, as well as a LEED accredited professional with a specialty in building design and construction. David Kasprak has been leading the highest quality restaurant, hotel, and retail design teams read more