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LODGING LEADERS
January 23, 2019197 | Loyalty Program Fraud Awareness and Prevention with Josh Galun
Josh Galun is the Hospitality & Travel Lead at Excella in Washington, D.C. He’s has been at Excella for over 8 years and most recently joined the Excella Leadership Team in 2018. Josh has wide-ranging experience in project management, custom software development, process definition, IT security, data warehousing, and digital analytics. He currently focuses on read more
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LODGING LEADERS
January 16, 2019196 | How to Drive Direct Bookings and Manage OTA Contributions with James Nannos
James Nannos leads the Hotel Partnerships Team at Stay Wanderful, where he’s focused on hotel growth, loyalty programs, and customer success. Prior to joining Stay Wanderful, James was part of the original Breadcrumb POS team (acquired by Groupon), and has held numerous other startup and private-equity related roles. Outside of work, James is a Captain read more
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LEADERSHIP
January 9, 2019195 | The Internal Experience (iX) Leadership Framework with Rachel Headley
Dr. Rachel MK Headley has been in the trenches, dealing with unspoken conversations, barriers to team goals and success, and figuring out how to achieve impossible goals demanded by executive leadership. She believes the internal experience (iX) of an organization is a leadership choice. Partnering with Meg Manke at the Rose Group Int’l, they developed read more
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LODGING LEADERS
December 26, 2018194 | How to Handle a Digital Crisis with Mike Gelfond
Mike Gelfond has more than two decades of expertise in digital marketing and advertising, with careers at iXL, Creative Digital Group, LBi and Mastermind. An expert in social media, digital strategy, mobile, ecommerce, reputation/crisis management, analytics, CRM and lead generation with key industry verticals. Mike is a graduate of the University of Georgia, a frequent read more
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LODGING LEADERS
December 19, 2018193 | The Problem with Work-Life Balance with David Kubes
Dr. David Kubes is an international lawyer, avid entrepreneur, consultant, coach and certified facilitator of several Access Consciousness® special programs, including Right Voice for You and Right Riches for You. After graduating from law school, Dr. Kubes finalized his Ph.D. in aviation law at the age of 25, and started working for Austrian Airlines in read more
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LODGING LEADERS
December 12, 2018192 | A Life Improving Customer Experience with Alex Shashou
Alex Shashou is the Co-Founder and President of ALICE, a top-ranking staff Task Management & Collaboration platform with a global customer base of 2,000+ hotels. Born and raised in London, Alex grew up in the hospitality industry, and he’s become a sought-after hospitality thought leader, speaking on technology and innovation in hospitality at conferences around read more
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DESIGN & DEVELOPMENT
December 5, 2018191 | Financing for New Hotel Development with Malcolm Davies
Malcolm Davies is Principal/Managing Director of George Smith Parners, a leading, national provider of capital market services to the commercial real estate industry. Malcolm has over 20 years of experience as an award-winning capital advisor and developer, having advised and been involved with nearly $3B worth of financings, both in the equity and debt markets. read more
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LODGING LEADERS
November 28, 2018190 | Responsible Luxury and Sustainability with Franck Droin
Franck Droin is the hotel manager at The Mandarin Oriental Bangkok, and his 19 years of hospitality industry experience includes working with big brand hotel chains across various destinations in Europe, The Middle East, Africa, and Asia. Franck is passionate about promoting the concept of responsible luxury and has fueled ground-breaking conversations and initiatives. Some read more
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LODGING LEADERS
November 21, 2018189 | Hospitality Operations Built on Proven Principles with Adam Knight
Adam Knight is a 20+ year veteran of the luxury hotel industry and owner of Proven Principles, a hospitality consulting firm that helps vacation rental owners and customer service focused businesses drive better performance, productivity and profitability with best-in-class operations strategy, employee training and project management. In This Episode, Adam reveals … How managers can read more
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AAHOA
November 14, 2018188 | Lawsuits, Legislation & Licensing with Imesh Vaidya
Imesh is a second-generation hotelier from New Mexico who has owned and managed hotels for more than 25 years. He currently owns and manages 7 franchised properties and he has two more under construction and scheduled to open in 2019. Imesh has served on the franchise advisory councils of LaQuinta and IHG, and has led read more
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DESIGN & DEVELOPMENT
November 7, 2018187 | Creative, Flexible and Durable Design with Belinda and David
Belinda O’Kelly brings a decade of experience, a comprehensive skill set and dedicated design focus to O’Kelly + Kasprak. She is a licensed architect in Illinois, as well as a LEED accredited professional with a specialty in building design and construction. David Kasprak has been leading the highest quality restaurant, hotel, and retail design teams read more
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DESIGN & DEVELOPMENT
October 31, 2018186 | Strategic, Data-Driven Interior Design with Liat Siegel
Liat Siegel is Owner/Founder of Hadar Interiors Inc., a fearless mother of 5 and a trailblazing entrepreneur. She works with businesses to brand their interiors and set themselves apart from the competition. Liat uses interior design to revitalize a space and modernize it for the digital age. In This Episode, Liat Reveals … The power of read more
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LODGING LEADERS
October 24, 2018185 | Hampton by Hilton Enters Middle East Market with Shruti Gandhi Buckley
Shruti Gandhi Buckley is global head of Hampton by Hilton. In her role, Buckley is responsible for the overall brand strategy, which includes driving brand growth and development, diversifying and increasing revenue and sustaining customer loyalty. With a deep understanding of the hospitality business, Buckley fosters innovation and success for Hampton by Hilton, Hilton’s largest read more
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LODGING LEADERS
October 17, 2018184 | The Superpower of Persuasion with Jeff Tippett
Known to many as Mr. Persuasion, Jeff Tippett is a subject matter expert on persuasive communications. Speaking to international audiences through keynotes and seminars, Jeff helps attendees increase their effectiveness, gives them powerful tools to help reach their goals, and empowers attendees to positively impact their organizations or businesses. In 2014, Jeff founded Targeted Persuasion, read more
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EMPLOYEE RECRUITMENT & RETENTION
October 10, 2018183 | The Business Case for Improving Employee Engagement with Julia Felton
Julia Felton is the Founder of Business HorsePower, which delivers leadership and team development to CEO’s, entrepreneurs and executives. Julia is a veteran of the hospitality industry having been the creator the HotelBenchmark Survey which provided the lodging industry with monthly statistics on its performance. She took that business from an idea on a piece read more
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LODGING LEADERS
October 3, 2018182 | Create a Meaning Statement and Share It ALL the Time with Jeffrey Davidson
Jeffrey Davidson is engaging, thought-provoking, and sometimes gets so excited you think he forgot to breathe. Jeffrey has been exploring the boundaries of world-class teams for over 20 years. As a recognized expert in strengthening leaders and building teams, he has worked with 100s of teams, taught thousands, and consulted with multiple Fortune 100 corporations. read more