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ADA WEBSITE
April 10, 2019208 | Surf-By Lawsuits: Hotel websites in legal crosshairs
Is your hotel’s website accessible to people with disabilities? If you don’t know the answer to that question, you’ll probably end up in court. In this episode, we examine what’s behind the dramatic spike in website accessibility lawsuits being filed against businesses under the Americans with Disabilities Act. And why commercial enterprises found to be read more
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CONSTRUCTION
April 3, 2019207 | “Today’s Not the Day”: Why Trump Hotels changed course in the Mississippi Delta
Almost two years ago, Trump Hotels introduced Chawla Hotels to the world as the first developers of the company’s new brands Scion and American Idea. Though Trump Hotels in February announced it was pulling out of development deals in Cleveland and other nearby towns, the Trump effect will be more than a footnote in Mississippi’s read more
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IMMIGRATION
March 27, 2019206 | The Business of Immigration: Family migration to U.S. under threat
The federal government’s efforts to curb family migration to America is a key concern for many foreign-born residents in the U.S. and their children, including the Indian American community, which has used the method over the past 50 years to grow into an economic powerhouse of business owners, including their domination of the hotel industry. read more
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CONSTRUCTION
March 20, 2019205 | Opportunity Zones Create 21st Century Gold Rush
Today’s report takes a look at a newcomer to hotel fund raising – the Investing in Opportunity Act, and the capital pools and projects the federal law is generating. While the U.S. Department of the Treasury and the IRS are still working on the act’s punch list, many hotel developers and private equity groups are read more
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LODGING LEADERS
March 13, 2019204 | Bias and Backward Thinking: What’s holding women back
This week, Lodging Leaders focuses on women in hospitality, and the long road ahead for those who want a lead role in the industry. You’ll hear from … Peggy Berg, founder of Castell Project Jeffrey Tobias Halter, corporate gender consultant and founder of Why Women Beth Milano, manager at Ruckus Wireless Kris Gathright, executive vice president and read more
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HUMAN TRAFFICKING
March 6, 2019203 | Human Trafficking in Hotels Happens Every Day
This week, Lodging Leaders focuses on the scourge of human trafficking and its impact on the U.S. travel industry, including hotels. You’ll hear from … Brad Myles, CEO of Polaris, operator of the National Human Trafficking Hotline Ed Bastion, CEO of Delta Air Lines Camila Wright Zolfaghari, vice president of policy at the trafficking-prevention group read more
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DESIGN & DEVELOPMENT
February 27, 2019202 | Mitch Patel Redesigns the Future of Vision Hospitality
This week, Lodging Leaders focuses on Mitch Patel and his company, Vision Hospitality Group in Chattanooga, Tennessee. We will hear from Mitch about how he has remade Vision Hospitality Group to capture new segments of travelers and capitalize on new and emerging trends in guests’ needs, wants and expectations. We also hear from others involved read more
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LODGING LEADERS
February 20, 2019201 | A New Story: Lodging Leaders Shifts to New Format with Judy Maxwell
Judy Maxwell is a veteran news journalist of more than 30 years. She has been a staff writer and editor at newspapers in Pennsylvania and Georgia. Most of her career has been dedicated to covering business news and events. Over the past seven years, Judy has worked with Asian Media Group, publisher of Asian Hospitality, read more
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GUEST SERVICES & PROGRAMS
February 13, 2019200 | Excellence Wins with Horst Schulze
Horst Schulze is Founder, Chairman and CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business and the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Zondervan/HarperCollins). His visionary and disruptive read more
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DESIGN & DEVELOPMENT
February 6, 2019199 | Creating a Sense of Place Through Themed Design with Peter Sawatzky
Peter Sawatzky is a partner at the Imagination Corporation, a unique family company based in British Columbia, Canada, that specializes in the design and construction of one of a kind signs and themed architecture. With more than two decades of experience building themed attractions, there is very little he can’t imagine and then create. Merging read more
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AAHOA
January 30, 2019198 | Energy & Experience Turn Into Results with Jyoti Sarolia
Jyoti Sarolia is a third-generation hotel owner from San Diego. She serves as Chief Operating Officer of Ellis Hospitality that operates seven properties and she just completed a one-year term as Chairman of the Choice Hotels Owners Council. Her original career choice was to be a lawyer, but now she is raising the bar in read more
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LODGING LEADERS
January 23, 2019197 | Loyalty Program Fraud Awareness and Prevention with Josh Galun
Josh Galun is the Hospitality & Travel Lead at Excella in Washington, D.C. He’s has been at Excella for over 8 years and most recently joined the Excella Leadership Team in 2018. Josh has wide-ranging experience in project management, custom software development, process definition, IT security, data warehousing, and digital analytics. He currently focuses on read more
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LODGING LEADERS
January 16, 2019196 | How to Drive Direct Bookings and Manage OTA Contributions with James Nannos
James Nannos leads the Hotel Partnerships Team at Stay Wanderful, where he’s focused on hotel growth, loyalty programs, and customer success. Prior to joining Stay Wanderful, James was part of the original Breadcrumb POS team (acquired by Groupon), and has held numerous other startup and private-equity related roles. Outside of work, James is a Captain read more
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LEADERSHIP
January 9, 2019195 | The Internal Experience (iX) Leadership Framework with Rachel Headley
Dr. Rachel MK Headley has been in the trenches, dealing with unspoken conversations, barriers to team goals and success, and figuring out how to achieve impossible goals demanded by executive leadership. She believes the internal experience (iX) of an organization is a leadership choice. Partnering with Meg Manke at the Rose Group Int’l, they developed read more
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LODGING LEADERS
December 26, 2018194 | How to Handle a Digital Crisis with Mike Gelfond
Mike Gelfond has more than two decades of expertise in digital marketing and advertising, with careers at iXL, Creative Digital Group, LBi and Mastermind. An expert in social media, digital strategy, mobile, ecommerce, reputation/crisis management, analytics, CRM and lead generation with key industry verticals. Mike is a graduate of the University of Georgia, a frequent read more
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LODGING LEADERS
December 19, 2018193 | The Problem with Work-Life Balance with David Kubes
Dr. David Kubes is an international lawyer, avid entrepreneur, consultant, coach and certified facilitator of several Access Consciousness® special programs, including Right Voice for You and Right Riches for You. After graduating from law school, Dr. Kubes finalized his Ph.D. in aviation law at the age of 25, and started working for Austrian Airlines in read more