November 11, 2021
14 | Josh Ramsey: Deploying revenue management technology without right people is ‘handing a machine gun to a monkey’
If it’s true that opportunity is borne out of crisis, then Josh Ramsey and his cohorts at startup Prosper Hotels might be on to something big. Comprised of former executives at Hilton who found themselves unmoored in the early days of the coronavirus crisis, the team at Prosper Hotels believes it can draw on its collective expertise in pricing strategies and customer experience to navigate small to medium-sized hotels to profitability now and post-pandemic. In this episode of Lodging Luminaries, Ramsey, founder and managing partner at Prosper Hotels, talks about how hotel owners and operators can blend rate, technology and customer service into a money-making enterprise.
October 28, 2021
13 | Mitch Patel: Vision Hospitality Group having ‘robust conversations’ with brands as company restructures and launches management division
Mitch Patel, president and CEO of Vision Hospitality Group, is repositioning his 25-year-old company to identify and execute on opportunities to grow its new management subsidiary, Humanist Hospitality. After forming Humanist in early 2019 to manage VHG’s boutique and lifestyle hotels, the company in September announced a shift in strategy in which Humanist is managing all of VHG’s assets as well as seeking third-party agreements. In Episode 13 of Lodging Luminaries podcast, Patel shares the reasons behind the move, including teaming up with real estate developers in mixed-use projects. He also talks about how he’s parlaying his close relationships with hotel company CEOs and other top executives to redo brand standards and rewrite such things as cancellation policies to increase profitability for all owners.
October 14, 2021
As the hospitality industry recovers from the devastation of the pandemic, advocates for diversity in leadership say now’s the time to shake off obsolete methods of building executive teams and deploy more inclusive strategies. Lodging Luminaries Episode 12 spotlights Peggy Berg, an industry veteran, entrepreneur and founder of Castell Project, a nonprofit organization dedicated to accelerating the career trajectories of women in hospitality industry leadership. Berg talks about how the pandemic crisis has affected Castell’s mission; how it’s changed the way women view their careers; and how employers need to respond.
September 30, 2021
11 | Tracy Kundey: Everwood Hospitality operations chief urges industry to solve business challenges ‘in a different way’
Although Tracy Kundey has several decades of experience in the hospitality industry, he’s not one to look back. You can’t change history, he says. And that goes for hotels that lost business during the coronavirus pandemic. The only direction to go is forward. Everwood Hospitality Partners recently enlisted Kundey to help lead it beyond the pandemic recovery. In Episode 11 of Lodging Luminaries, host Jason Freed talks with Kundey about the steps Everwood is taking to not only get to the other side of the economic downturn but to grow Everwood into an industry powerhouse by deploying technology to manage profitability and getting creative with delivering on guest services while seeking out opportunistic deals. Success today is a matter of ‘looking at things differently,’ he said.
September 9, 2021
Sonesta Hotels International’s CEO Carlos Flores has big dreams for the company he’s led since 2012. Over the past 18 months, he’s made some of them come true, shocking an industry in the throes of the coronavirus crisis. In Episode 10 of Lodging Luminaries podcast, host Jason Freed talks with Flores about how he decided to pull the trigger to propel the company as a major contender in the franchising space. He also shares his views on the franchiser-franchisee relationship as well as whether the adoption of new technology can enhance a hotel’s value.
August 26, 2021
Episode 9 of Lodging Luminaries with Jason Freed features Elie Khoury, EVP of operations at Aimbridge Hospitality, who says, in every economic downturn, hospitality owners and operators learn new ways of doing business. The coronavirus crisis has exacerbated the challenge of staffing a hotel operation and Aimbridge Hospitality is taking an unconventional route by embracing the “gig economy” and preparing for the inevitable cultural shift it will create in the hospitality workplace.
August 12, 2021
Justin Jabara took the reins as president of Meyer Jabara Hotels in Danbury, Connecticut, in March 2020. He rose to the challenge and led the company through a time like no other. Meyer Jabara Hotels grew during the pandemic year 2020 as it was able to clearly identify assets with business models that proved relatively read more
July 27, 2021
Robert Cole is CEO of Hospitality Ventures Management Group, a third-party management company he founded 20 years ago. HVMG manages more than 40 hotels. Since establishing HVMG, Cole has led hotel teams through various crises, including 9/11, the Great Recession and the COVID-19 pandemic. In this episode of Lodging Luminaries, host Jason Freed talks with Cole about how HVMG managed to do more than merely eke out a profit from the hotels in its portfolio during the pandemic. Over the past 18 months, it exceeded the industry’s average house-profit levels. Cole talks about the tough decisions that were made amid the crisis to save the hotels under HVMG’s care and how HVMG has adjusted its business model to succeed in post-pandemic America.
July 8, 2021
Michael Levie is co-founder and operations chief of Citizen M, a tech-forward luxury lifestyle hotel brand that caters to the frequent traveler, the mobile citizen. Lodging Luminaries podcast spotlights innovators in the hospitality industry and Levie is a prime example of a hotelier who thinks differently about the form and function of lodging. He has built a company culture that encourages creativity and ‘what-if’ thinking. In this episode Lodging Luminaries host Jason Freed talks with Levie about the importance of opening yourself to transformational ideas as the global hotel industry emerges from the wreckage of the coronavirus crisis.
June 24, 2021
Talene Staab, global brand head of Tru by Hilton, has been with the franchiser her whole career. The midscale brand launched in 2016 and in 2019 Staab took the reins to lead the growth of Tru, which is closing in on its 200th opening. In Episode 5 of Lodging Luminaries, Staab talks with host Jason Freed about her experience as a global brand head of a new-build concept continuously undergoing tweaks and revisions and what she and Hilton are doing to encourage more women to invest in hotels. She also dives into the work Tru has done around augmenting the guest experience through design and personalization, turning a hotel into more than a place to rest your head but a key part of your overall travel experience.
June 10, 2021
Mit Shah’s story of success is a lot like that of his fellow Asian American hoteliers. He grew up working in his father’s motel and a few years after graduating college convinced his father to sell the roadside asset and invest in a new concept called a limited-service hotel. In his conversation with Lodging Luminaries host Jason Freed, Mit Shah, CEO of Noble Investment Group, shares his cautious forecast about the future of hotel ownership, when people will return to work and why travel will rebound as, after more than a year of lockdowns, people are eager to meet face to face.
May 27, 2021
Remington Hotels named Sloan Dean president and CEO just a few months before the coronavirus pandemic struck the U.S. and decimated its hospitality industry. Dean, a self-described millennial, said the lodging sector is taking on a new look as companies restructure their executive and line-level ranks and leisure travelers hit the road. The post-pandemic world requires new ways of doing business, Dean said, noting new labor models and the emergence of a chief commercial role to oversee all aspects of revenue. Episode 3 of Lodging Luminaries features host Jason Freed and Dean in a thought-provoking conversation about what’s ahead for hospitality.
May 13, 2021
Daniel Del Olmo has led a storied career in hospitality leadership. Over the past 25 years he’s held roles at Sol Melia, Wyndham Hotels & Resorts, DineEquity and sbe Lifestyle Hospitality. Today, Del Olmo is president and chief operating officer at Sage Hospitality Group, a third-party manager in Denver, Colorado. He joined the company just read more
April 29, 2021
Raul Leal had been in leadership roles in the boutique lodging sector for 15 years when he first met Richard Branson, founder of the Virgin Group, which includes Virgin Hotels. In a conversation with Lodging Luminaries host Jason Freed, Leal shares his first meeting with Branson more than a decade ago when the business magnate read more