LATEST NEWS
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LEADERSHIP
September 6, 2017128 | Leadership and Service Go Hand In Hand with Roger Miller
As a multi-unit hospitality veteran of 30+ years, Roger Miller has established himself as one of the hotel industry’s leading sales and marketing technical advisors who offers results-driven, sales & marketing expertise to the industry. He brings a depth of experience as a strategist, trainer, leader, coach, mentor and industry resource for full service, select read more
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EMPLOYEE RECRUITMENT & RETENTION
August 30, 2017127 | If You Don’t Invest in Your Employees, Your Competition Will with Kayla Barrett Curry
Kayla Barrett Curry is President of Organization Impact, LLC and is a member of the Society of Human Resources Management, American Society of Training and Development, Phi Kappa Phi Honor Society, and the National Association of Professional Women. She has over 25 years experience in both the corporate sector and non-profit market as Director of read more
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LODGING LEADERS
August 23, 2017126 | Achieving Extreme Focus with Mental Performance Coach Dave Austin
Dave Austin is Founder of Extreme Focus and Co-Author of the international best-selling book, “Be A Beast: Unleash Your Animal Instincts for Performance Driven Results.” Dave brings out the best in his clients, many of which are the elite and professional athletes you watch on TV everyday. He is a highly sought after “mental performance read more
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CUSTOMER SERVICE & CX
August 16, 2017125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh
Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has read more
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LODGING LEADERS
August 9, 2017124 | A New Generation of Lifestyle Hostels with Rafael Museri
Rafael Museri has over fifteen years of experience in international real estate development. Eight years ago, Rafael moved from Tel Aviv to Panama City, Panama. In 2008, he founded the Dekel Group where his knowledge and expertise have been invaluable in the aggregation of Dekel’s extensive portfolio of real estate assets. Rafael’s vision has facilitated read more
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EMPLOYEE RECRUITMENT & RETENTION
August 2, 2017123 | Hospitality Internships from the Students’ Perspective
Last month, I featured Ron Whitfield and Dr. Kate Price-Howard, and we took a deep dive into How to Create an Awesome Internship Program. Click here to listen to that episode. This is part two in the hospitality internship series. Today’s guests are ResortQuest Interns Jordon Bonner, Nick Delaney, Allison Johnstone and Yaminah Cummings, and read more
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DESIGN & DEVELOPMENT
July 26, 2017122 | ‘5-Star Mentality’ for a 3-Star Brand with Suresh Chawla
Suresh Chawla was born in Burlington, Ontario, Canada, and moved with his parents (Dr. and Mrs. V.K. Chawla) and brother Dinesh to America in 1977. He has worked with Chawla Hotels since they opened their first property in Greenwood, MS in 1989. He currently serves as President and CFO of Chawla Hotels, which owns 17 read more
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DESIGN & DEVELOPMENT
July 19, 2017121 | An American Idea with Trump Hotels CEO Eric Danziger
Eric Danziger is the chief executive officer of Trump Hotels, the world-renowned luxury hotel brand and management company, and is responsible for the strategic direction, growth and performance of the business. With more than 45 years of experience in the hotel business, Eric, who started as a bellman at The Fairmont San Francisco at the read more
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LODGING LEADERS
July 12, 2017120 | A Look Inside JD Power’s 2017 North American Hotel Study with Rick Garlick
Dr. Rick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power. He is responsible for providing industry thought leadership to the company’s clients in the hotel, destination, rental car, airline, and cruise line industries, as well as for creating new products and revenue opportunities to grow the practice. Rick joined J.D. Power read more
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EMPLOYEE RECRUITMENT & RETENTION
July 5, 2017119 | How to Create an Awesome Internship Program with Ron and Kate
Ron Whitfield and Dr. Kate Price-Howard are both seasoned hospitality professionals with extensive experience developing, administering and growing successful internship programs. I’ve invited them back on the show to share how YOU can create an awesome internship program for your property. Dr. Kate Price-Howard has 30 years experience in the fields of hospitality and commercial recreation. read more
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LODGING LEADERS
June 28, 2017118 | Generate More Revenue Through Tours and Activities with Greg Fisher
Greg Fisher is CEO and co-founder of TripShock, an activities and tours OTA based out of Santa Rosa Beach, FL. Managing a high volume Destin hotel allowed Greg to focus on Customer Service, and to gain unique insight as to where the travel industry was heading. In 2009, Greg was approached by a respected charter read more
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LODGING LEADERS
June 21, 2017117 | Practical Hospitality Sustainability with Aurora Dawn Benton
Dr. Aurora Dawn Benton (formerly Reinke) is a passionate and dynamic speaker and consultant who specializes in sustainability for the hospitality industry. Aurora launched Astrapto LLC to help owners and management teams with practical and strategic approaches to sustainability and corporate responsibility. Aurora’s favorite quote, from Fernando Trias de Bes, is “Better a mediocre idea read more
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LODGING LEADERS
June 14, 2017116 | Take Ownership of Your Business with Kelly Harvel
Kelly Harvel, CHA is a life long hospitality professional with experience in all levels of the lodging industry, from local operation to national branding. He currently serves as President/COO of V&S Hospitality Management – a Full Service Hotel Management Company with a focus on operational customer excellence based in Palm Harbor, Florida. In This Episode, read more
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LODGING LEADERS
June 7, 2017115 | Create More Human Digital Relationships to Drive Direct Bookings with Hannah Béraud-Hindi
Hannah is the founder & Chief Emotionist(e) Officer at Hannah Béraud Digital Communications. She helps hotels, restaurants and travel companies create more human digital relationships to drive direct bookings and supports them in their digital transformation. Thanks to a network of partners with expertise in the communications, branding, technology & hospitality sectors, they create multi-dimensional, read more
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LODGING LEADERS
May 31, 2017114 | What You Need to Know About Hotel Data Security with David Durko
David Durko is Founder, CEO and Chief Compliance Officer of Security Validation, the Hospitality Industry’s leading Managed Security Provider. Prior to founding Security Validation, David was responsible for navigating Wyndham through their data security challenges culminating in Wyndham’s first successful PCI Compliance Filing in 2010. David continued to work with Wyndham achieving compliance again in read more
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EMPLOYEE RECRUITMENT & RETENTION
May 24, 2017113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner
Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and read more