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LATEST NEWS
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EMPLOYEE RECRUITMENT & RETENTION
February 15, 2017099 | Induction, On-boarding and Training with Rocco Bova
Rocco is a passionate hotelier and energetic entrepreneur with a remarkable career of over 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, read more
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CRIMES IN HOTELS
February 8, 2017098 | Sex Trafficking at Hotels (and What You Can Do About It) with Jan Edwards
Jan Edwards is the founder and CEO at Paving the Way, an organization committed to ending sex trafficking in the U.S. through education and empowerment. Jan spent over 25 years in sales and marketing working with big names like Time Warner, Bright House, the UN and other international organizations, before taking on the worldwide initiative read more
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LODGING LEADERS
February 1, 2017097 | The Power of Relationships with Rajiv Bhatia
Rajiv Bhatia, M.S., CHA, CHE, CRME is CEO of FairBridge Hotels International, a promising franchise system with 43 properties providing an attractive alternative to legacy franchise models. Prior to his appointment as CEO of FairBridge, Rajiv served as leader of the Knights Inn Brand of the Wyndham Hotel Group. Throughout the last decade he was read more
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LODGING LEADERS
January 25, 2017096 | Manager as Coach with Ron Whitfield
Ron Whitfield is an Executive General Manager with ResortQuest by Wyndham in Destin Florida. He earned his Associate of Arts Degree from the University of West Florida and a Bachelors of Science in Hospitality Administration from Florida State University with an emphasis in Resort and Club Management. Ron has been in the Vacation Rental Industry read more
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AAHOA
January 18, 2017095 | The Smartest Room with Tarun Patel
Tarun S. Patel is a second generation hotelier and entrepreneur specializing in Hospitality Management and Development, Deal Structure, Finance and Accounting. He’s Principal of Pacific Hospitality Company, and Founder and CFO of Pracrea Inc, a Silicon Valley based startup offering software-as-a-service solutions used by commercial real estate brokers and owners to manage the sale of read more
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EMPLOYEE RECRUITMENT & RETENTION
January 11, 2017094 | Investing in Your People with Joann Saucier
Joann V. Saucier, Ed.D. has 30 years experience in hospitality/tourism, government, education, and real estate management. She served as Director of Operations and Senior Regional Manager, ResortQuest, Destin, FL 1985–2005, and went on to serve as a Management Consultant for several companies and organizations, including the Greater New Orleans Hotel & Lodging Association. Joann earned read more
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LODGING LEADERS
January 4, 2017093 | Hospitality Education and Research with Dr. Joseph Hegarty
Dr. Joseph Hegarty M.Ed., Ed. D is an educator, author, and international consultant. He has 35+ years experience as a professional manager with innovative organizations including, international and local hotels in management/proprietorship, a full academic career in professional vocational & higher education institutions, and as a published hospitality & culinary education researcher. He holds a read more
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CUSTOMER SERVICE & CX
December 28, 2016092 | Value-Added Amenities with Kate Price-Howard
Dr. Kate Price-Howard has 30 years experience in the fields of hospitality and commercial recreation. Her work experience includes recreation positions on board cruise ships, hotels, summer camps, psychiatric units, nursing homes, and serving as Director of Recreation for several Florida resorts. In 2001, she founded Go Play, Inc., providing recreation consultation to resort and read more
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LODGING LEADERS
December 21, 2016091 | An Entrepreneurial Mindset with Kerry Ranson
Kerry V. Ranson is Chief Development Officer, Business & Acquisitions, for HP Hotels – a Birmingham, Alabama-based 3rd party management group with a portfolio of over 30 hotels in 12 states comprised of Hilton, Marriott, InterContinental, Choice, and Independent full-service and select-service hotels. Kerry is also the outgoing Chairman of the Board for the IHG read more
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AAHOA
December 14, 2016090 | Hotelier Vendor Relations with Atul Patel
Atul G. Patel, CHO is a second generation hotelier. He and his family moved to the United States in 1979 and settled in Tifton, GA, where his family bought their first independent hotel. After learning the trade in the family business, Atul went on to earn a Bachelor’s degree in Economics from Emory University, and read more
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EMPLOYEE RECRUITMENT & RETENTION
December 7, 2016089 | How to Attract, Retain and Engage Millennials with Amanda Hammett
Amanda is an entrepreneur, speaker and consultant who helps corporations develop strategies around attracting, retaining and engaging top millennial talent. She has spoken to Millennials over 800 times in the last 5 years. In fact, one group of college students dubbed her the “Millennial Translator” after speaking to them, so clearly she understands, and knows read more
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CUSTOMER SERVICE & CX
November 30, 2016088 | The People Business with Luis Fernandez
Luis Fernandez, and his wife Yanin, own and operate two restaurants located in Historic Downtown Norcross, Georgia. In 2008, they opened their first restaurant, Mojitos Cuban American Bistro, offering authentic Cuban cuisine in a casual 50’s atmosphere. In 2014, they opened their second restaurant, The Crossing, in the more than a century old Norcross train read more
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EMPLOYEE RECRUITMENT & RETENTION
November 23, 2016087 | Improving Retention Through Training and Development with John Hogan
John J. Hogan, CHA CMHS CHE CHO is a career business professional and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has demonstrated competencies as a strong leader, relationship builder, problem solver and mentor and is frequently invited to speak at franchise meetings, management company read more
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EMPLOYEE RECRUITMENT & RETENTION
November 16, 2016086 | Hiring for Personality and Fit with Al Munguia
Al Munguia is the general manager of the Jupiter Hotel, a mid-century renovated motor inn turned boutique hotel in the heart of Portland. He has worked in the travel and tourism industry since the age of 20 and has worked in many major destinations, including San Francisco, San Diego and Guadalajara, Mexico. Using his experience read more
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EMPLOYEE RECRUITMENT & RETENTION
November 9, 2016085 | How to Welcome and Onboard New Hires with Karen Quintanilla
Karen has served as HR Coordinator at a 300 room downtown, full-service Sheraton hotel. She relocated to a 296 unit, all suite airport hotel that she helped open as the HR Director. Following these assignments she served for a number of years as General Manager for a 108 room select service hotel and then a read more
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EMPLOYEE RECRUITMENT & RETENTION
November 2, 2016084 | Meaningful Employee Benefits with Laura Lee Blake
Laura Lee Blake, JD is a lawyer and a Wealth Advisor with SunBright Wealth Management & Financial Planning, through Money Concepts Capital Corp., Member SIPC/FINRA. Laura Lee has more than twenty-five years’ experience in the legal industry. She has handled complex litigation, corporate transactional and business-related matters. Laura Lee is expanding into the financial planning read more