Multimedia storytelling for the modern age of hospitality

Lodging Leaders
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Hospitality in the age of COVID-19
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  • 00 | My Not-So-Secret Mission
    TOP FLOOR
    September 8, 2021

    00 | My Not-So-Secret Mission

    Susan Barry started her hospitality career sleeping in her car between parties as an off-premise caterer. Since then, she’s worked with hundreds of hotels, restaurants, and other hospitality companies to improve commercial strategy performance, gathering a bevy of wild experiences and crazy stories along the way. Top Floor explores how hospitality businesses can tell their stories, with expert tips and entertaining tales from engaging guests.

  • 336 | Never Forget: 20 years after 9/11, hotel industry veterans remember the impact of the terrorist attacks
    LODGING LEADERS
    September 8, 2021

    336 | Never Forget: 20 years after 9/11, hotel industry veterans remember the impact of the terrorist attacks

    As America approaches the 20th anniversary of the terrorist attacks on its homeland, Lodging Leaders explores the impact 9/11 had on the U.S. travel sector. We feature hotel industry leaders who were on duty that fateful day and can recall the shock of the attacks, how they cared for frightened guests and how the event changed hotel operations. They also draw parallels to the coronavirus crisis and remind listeners of the resiliency of the nation’s hospitality industry.

  • 335 | ‘Waking Up A Giant’: Armed with fresh data that reveal members’ economic might, AAHOA leaders see new day ahead
    AAHOA
    September 1, 2021

    335 | ‘Waking Up A Giant’: Armed with fresh data that reveal members’ economic might, AAHOA leaders see new day ahead

    With 20,000 members, AAHOA is the largest hotel owners group in the world. But it has not regularly exercised the power that comes with size. That is about to change. A new study by Oxford Economics reveals the membership’s stunning combined economic strength, including the fact that members own 60 percent of America’s hotels. AAHOA Chairman Vinay Patel and other AAHOA leaders say the association plans to wield its might in forging a post-pandemic recovery that ensures everyone in the lodging industry a more profitable future.

  • 09 | Elie Khoury: ‘In every downturn, we learn and we take action’
    LODGING LUMINARIES
    August 26, 2021

    09 | Elie Khoury: ‘In every downturn, we learn and we take action’

    Episode 9 of Lodging Luminaries with Jason Freed features Elie Khoury, EVP of operations at Aimbridge Hospitality, who says, in every economic downturn, hospitality owners and operators learn new ways of doing business. The coronavirus crisis has exacerbated the challenge of staffing a hotel operation and Aimbridge Hospitality is taking an unconventional route by embracing the “gig economy” and preparing for the inevitable cultural shift it will create in the hospitality workplace.

  • 334 | ‘Unsustainable’ Business Model: Hoteliers turn to courts and legislation to reform franchising
    FRANCHISING
    August 25, 2021

    334 | ‘Unsustainable’ Business Model: Hoteliers turn to courts and legislation to reform franchising

    Although hotel franchisees voiced discontent with franchisers long before the COVID-19 pandemic, the economic crisis has emboldened owners’ resolve to seek dramatic and lasting reform in brand licensing. Along with challenging current practices in U.S. courts, franchisees have rallied support from state and U.S. lawmakers. A proposal in New Jersey might serve as a model of reform while congressional measures would change the way the Federal Trade Commission and the Small Business Administration regulate franchising. Episode 334 explores the legal and legislative challenges confronting traditional franchising practices.

  • 07 | Give minority workers a voice, say Asian American hospitality professionals dedicated to diversity
    NEXTGEN IN LODGING
    August 24, 2021

    07 | Give minority workers a voice, say Asian American hospitality professionals dedicated to diversity

    This month’s episode of NextGen in Lodging podcast features Asian American hospitality professionals who urge company leaders to identify blatant and unconscious racial bias in the workplace and to promote among employees knowledge of ethnic backgrounds and cultural traditions – all to foster acceptance and understanding that can lift careers and businesses to new heights.

  • 333 | ‘We’re Different’: Small franchisers strive to set themselves apart in a post-pandemic playing field
    FRANCHISING
    August 18, 2021

    333 | ‘We’re Different’: Small franchisers strive to set themselves apart in a post-pandemic playing field

    Chris Guimbellot grew up in the family hotel business in Louisiana. Today, as president and CEO of Hospitality International Inc. in metro-Atlanta, he is focused on turning around the fortunes of the hotel franchiser and the owners of its nearly 230 branded assets. This report is the second part of a series exploring how new and small franchisers are managing franchiser-franchisee relationships as the industry works toward a post-pandemic recovery.

  • 08 | Justin Jabara: ‘We have to be a world-class employer’
    LODGING LUMINARIES
    August 12, 2021

    08 | Justin Jabara: ‘We have to be a world-class employer’

    Justin Jabara took the reins as president of Meyer Jabara Hotels in Danbury, Connecticut, in March 2020. He rose to the challenge and led the company through a time like no other. Meyer Jabara Hotels grew during the pandemic year 2020 as it was able to clearly identify assets with business models that proved relatively read more

  • 332 | ‘Enough is Enough’: New and small franchisers rewrite the book on fair licensing agreements
    FRANCHISING
    August 11, 2021

    332 | ‘Enough is Enough’: New and small franchisers rewrite the book on fair licensing agreements

    Patrick Mullinix founded Advantage Hotels Inc. in June 2019, just nine months before the coronavirus pandemic decimated the travel and lodging industry and pulled back the curtain on long-simmering owners’ discontent in franchiser-franchisee relationships. Mullinix believes a new day is ahead. Franchisers of legacy brands are rethinking the traditional licensing model. Mullinix says the answer may lie in new and small hotel franchisers determined to build positive business relationships in which owners and brands can equally benefit. In Episode 332 of Lodging Leaders features Mullinix as well as leaders at Sonesta International Hotels Corp., in a report about how some brands are working to make franchising a win-win for both sides even in the worst of times.

  • 331 | Breaking Away: How to recruit and retain young hospitality professionals in a post-pandemic industry
    CORONAVIRUS
    August 4, 2021

    331 | Breaking Away: How to recruit and retain young hospitality professionals in a post-pandemic industry

    Nicolas Graf, associate dean, clinical professor and chair of New York University’s Jonathan M. Tisch Center of Hospitality, will soon unveil the school’s new Hospitality Innovation Hub. Departure from the norms of doing business is key to the post-pandemic survival and success of the hospitality industry, says Graf. Companies that offer flexibility in thought and practice among employees will go a long way in leading the industry’s post-pandemic recovery. Episode 331 of Lodging Leaders explores what it will take for owners, operators and others invested in the industry to attract and retain bright young talent who can help build modern and sustainable hotel business models.

  • 06 | A Lost Generation of Hospitality Leaders
    NEXTGEN IN LODGING
    July 29, 2021

    06 | A Lost Generation of Hospitality Leaders

    The coronavirus pandemic has forced thousands of young hospitality professionals to leave their jobs or rethink their career paths, leaving the industry with a dearth of mid-career talent and leadership. In Episode 6 of Next Gen in Lodging podcast, co-host Omari Head talks with Priscilla Guasso and Bijal Patel about millennials leaving the hospitality industry and how employers can bring them back and help them rebuild their careers.

  • 330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
    CORONAVIRUS
    July 28, 2021

    330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers

    Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.

  • 07 | Robert Cole: Hotel industry ‘still has a long way to go’
    LODGING LUMINARIES
    July 27, 2021

    07 | Robert Cole: Hotel industry ‘still has a long way to go’

    Robert Cole is CEO of Hospitality Ventures Management Group, a third-party management company he founded 20 years ago. HVMG manages more than 40 hotels. Since establishing HVMG, Cole has led hotel teams through various crises, including 9/11, the Great Recession and the COVID-19 pandemic. In this episode of Lodging Luminaries, host Jason Freed talks with Cole about how HVMG managed to do more than merely eke out a profit from the hotels in its portfolio during the pandemic. Over the past 18 months, it exceeded the industry’s average house-profit levels. Cole talks about the tough decisions that were made amid the crisis to save the hotels under HVMG’s care and how HVMG has adjusted its business model to succeed in post-pandemic America.

  • 06 | Michael Levie: Transformational thinking will save hotel industry post-pandemic
    LODGING LUMINARIES
    July 8, 2021

    06 | Michael Levie: Transformational thinking will save hotel industry post-pandemic

    Michael Levie is co-founder and operations chief of Citizen M, a tech-forward luxury lifestyle hotel brand that caters to the frequent traveler, the mobile citizen. Lodging Luminaries podcast spotlights innovators in the hospitality industry and Levie is a prime example of a hotelier who thinks differently about the form and function of lodging. He has built a company culture that encourages creativity and ‘what-if’ thinking. In this episode Lodging Luminaries host Jason Freed talks with Levie about the importance of opening yourself to transformational ideas as the global hotel industry emerges from the wreckage of the coronavirus crisis.

  • 329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
    ADA
    July 7, 2021

    329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals

    Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.

  • 328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers
    LODGING LEADERS
    June 30, 2021

    328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers

    Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.

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