February 26, 2020
251 | Channel Mix: Hotels balance costs of guest acquisition, OTAs and overall business opportunities
Online travel agencies. Hoteliers love them. Hoteliers hate them. Brand.com, GDS, call centers, travel agents, groups and so on. There are many types of business in every market. In this episode, Lodging Leaders explores how hotel owners and operators can learn to use third-party platforms such as OTAs and when to tap other resources for read more
February 19, 2020
Do you love to mingle and meet new people or would you rather sit home and watch paint dry than subject yourself to a crowd of strangers? Today’s hospitality environment practically demands you attend conferences and other people-focused events if you’re going to be successful in business. But how do you: Make events work in read more
February 12, 2020
News continued to unfold during and right after the 2020 Americas Lodging Investment Summit in Los Angeles. STR downgraded the industry’s expected business performance while many wondered about the size of the impact of the evolving coronavirus. Meantime, women took the spotlight in several circumstances, including a report that shows advancement in some areas of leadership but not enough to celebrate. In our inaugural BulletInn, Long Live Lodging opens its reporter’s notebook to share what we learned during the summit.
February 5, 2020
Food and beverage can make or break a guest’s positive view of your hotel. But the industry is still searching for the pièce de résistance as travelers’ tastes, needs and expectations continue to evolve. Full-service is altering its F&B design and delivery methods while limited service is expanding beyond free breakfast to include more throughout the day. We interviewed several experts in F&B design and programming and share the latest finds of a newly released culinary travel study.
January 28, 2020
Every hotel has a story. Thoughtfully curated art work can help the hotel share its narrative with guests and other visitors. Art curators advise hotels to look in their own backyards for creatives who can visualize the heart and soul of the communities that surround the hotels and give them their unique identity. The Hotel Chicago West Loop is an example of a property that has dramatically used art to tell the hotel’s story and help guests connect with the neighborhood. And an art curator from Austin, Texas, advises hotels on how to use creative works to define a hotel’s personality and set itself apart from the competition.
January 22, 2020
Hunter Hotel Advisors brokered the sales of more hotels in 2019 than in any year in its history. Sellers and buyers that generated $1.2 billion under Hunter’s guidance were a mixed bag and included institutional firms, private investment groups and hotel companies. Many hotel brokers expect to tally similar results, making 2019 one of the read more
January 15, 2020
This is the second of a two-part update about people, campaigns and programs that are furthering the mission to promote more women into leadership roles in the hospitality industry. In this episode we touch base with Jagruti Panwala and Rachel Humphrey who are in top leadership roles at AAHOA, the world’s largest hotel owners association read more
January 8, 2020
A new study by McKinsey & Company and LeanIn.Org reveals that over the past five years Corporate America has made some progress in gender diversity, including increasing the number of women in leadership. Although that finding is promising, women remain underrepresented in business leadership across the board and continue to lack access to opportunities available read more
January 1, 2020
The annual employee turnover rate in the U.S. hospitality industry is 70 percent. When compared with 10 to 25 percent at other industries, the rate at which people leave hospitality jobs is at a “disastrous level,” said one of the experts we interviewed about recruiting and retaining employees. In this episode of Lodging Leaders, we read more
December 18, 2019
Coworking is a primary growth driver of the office market, reports JLL. The sector has an annual growth rate of about 24 percent. No segment of the market has demonstrated more overall growth than the coworking industry. JLL’s report is focused on the office sector, but the commercial real estate asset class is crossing over read more
December 11, 2019
In the 19th and early-20th centuries, hotels in America offered more than room and board. They defined a community by attracting crowds to their lobbies and restaurants and establishing themselves as vital centers of civic life, writes A.K. Sandoval-Strausz, author of “Hotel: An American Story.” “Hotels,” writes Sandoval-Strausz, “were points of contact between local communities read more
December 4, 2019
The holiday season is upon us. For many hotels, regular business tends to drop off this time of year. Seasonality takes different forms and depends on several factors, including your hotel’s target market and its location. In this episode, we find out how hoteliers can leverage the traditional retail sales season as well as the read more
November 27, 2019
Hotel industry analysts and watchers expect property renovations in the United States to surge over the next two years. They cite several reasons for the outlook, including: The industry has surpassed the peak of its recovery from the Great Recession; A slowdown in revenue growth is predicted for this year and next; The leveling off read more
November 19, 2019
STR recently reported the hotel construction pipeline for the U.S. was up 5.5 percent in October. It was the lowest year-over-year increase in lodging construction activity in six months. Despite the slowdown, construction companies say they are as busy as ever. However, they do anticipate a leveling off of new builds over the next couple read more
November 13, 2019
U.S.-China trade war. Design-savvy online furniture retailers. Hurricanes. Marijuana. These things and more are having an impact on hospitality purchasing. And they’re influencing the prices and delivery pace of hotel FF&E and OS&E. Procurement and logistics experts share what’s costing your project more money than it should and advise on how to identify opportunities as well as pitfalls while in the planning stages.
November 6, 2019
It’s a given in today’s technological age that your hotel business depends on technology to process customer credit card purchases and to store personal information about your guests that helps you serve them better. Perhaps you believe you’ve done all you can to make sure your customers’ data is secure by making sure your PCI and GDPR compliant. But that does not fully guarantee your hotel data is safe from hackers. There is more you can – and must – do. If you do as little as possible, you’ll pay a big price, say cyber-safety experts.