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December 04, 2019240 | Room at The Inn: How hotels can avoid silent nights this holiday season
The holiday season is upon us. For many hotels, regular business tends to drop off this time of year. Seasonality takes different forms and depends on several factors, including your hotel’s target market and its location. In this episode, we find out how hoteliers can leverage the traditional retail sales season as well as the read more
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September 12, 2018179 | Setting Your Hotel Apart from the Competition with Cynthia Bock
Cynthia Bock joined Waterton in 2010 and serves as senior vice president, business development for the hospitality platform. In this role, she is responsible for maintaining and expanding relationships with investors and operating partners related to third party management contracts. Prior to her current role, Cynthia served as senior vice president of sales and marketing, read more
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August 22, 2018176 | Make Smarter Pricing and Distribution Decisions with Gino Engels
Gino Engels is co-founder and CCO of OTA Insight, where he leads the delivery and continued development of OTA Insight’s dashboard and reporting capabilities to enable hoteliers to support a profitable revenue and distribution strategy. Gino’s customer-focused objective is to deliver affordable revenue tools to hotels and continuously develop new solutions to help those in read more
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August 01, 2018173 | Optimize Your Hotel Website to Convert with Chris Dayley
Chris is a digital marketing entrepreneur, speaker, and neuromarketer who gets excited about helping businesses learn what their users want on their website, using psychology based testing and analytics. He started his Conversion Optimization agency Dayley Conversion in 2014, which he later merged with Disruptive Advertising, where he currently works as VP of site testing read more
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May 30, 2018165 | Monetize Room Downtime and Improve Guest Experiences with Yannis Moati
Yannis Moati is CEO & Founder of Hotels By Day, the premier provider of day-stay hotel spaces in the United States. Yannis has nearly two decades of experience in travel, from guiding tours in Europe at a young age, to co-founding an exotic travel agency, to directing a New York-based global tour operator company. Having read more
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May 16, 2018163 | 14 Ways to Boost Hotel Revenue and Profits with Rob Russell
Robert Russell has been an innovative leader in digital, social and mobile marketing for over 20 years. He has worked with major global brands and smaller companies in almost every aspect of digital marketing and e-commerce, including reservation and transaction software, mobile applications, social media marketing, search engine optimization, email marketing, and website user experience. read more
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April 25, 2018160 | Sales-Focused Live Chat and Messaging with Chris Douglas and Michael Foltz
Hoperator is a sales and messaging platform designed to help travel and hospitality businesses increase revenue, provide customer service and build guest intelligence by connecting with their potential customers and guests in their preferred messaging channel. Chris Douglas – CEO/Cofounder Prior to cofounding Hoperator, Chris built a career in advertising as a creative. During this read more
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February 21, 2018151 | Online Influencer Booking, Campaign and Relationship Management with David Gabriele
Technology entrepreneur David Gabriele is Founder and CEO of Swayy, the world’s leading Influencer booking and campaign management website in the hospitality industry. Swayy changes the way leisure businesses worldwide market themselves. Venues enjoy increased bookings, loyalty and brand awareness through targeted, scalable influencer marketing. Venues can find, evaluate, book, pay for and review the read more
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February 07, 2018149 | Get More Bookings with Less Effort with Lynan Saperstein
Luxury marketing strategist, Lynan Saperstein guides boutique hotels and resorts to get more bookings and generate more revenue with less effort in less than 3 months by catapulting client’s ideas into growth + profit through her digital marketing agency, Experience Experts. Our expertise is stunning high-converting websites, traffic-driving social media & domination in your regional read more
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January 31, 2018148 | Growing Sales and Developing Sales Teams with Rachel Sheerin
Rachel Sheerin is a public speaker and sales coach focused on helping hospitality professionals grow sales and enjoy their success. Training hotel, wedding, event and facilities teams all over the country, Rachel’s programs and workshops start by unlocking an understanding of ourselves so teams can be better for others. Before devoting herself to helping creatives read more
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January 10, 2018145 | Proactive Strategies for Service and Sales with Hospitality Instructor Keely Law
Keely Law is Sales Manager for the Marriott Shoals Hotel and Spa in Florence, Alabama, and she has been part of the hospitality network for over 15 years. She is passionate about women’s empowerment and karaoke, in that order. Her personality can best be described as 1 part sales professional, 1 part skills developer, 2 read more
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December 20, 2017142 | How to Increase Repeat Bookings and Drive Direct Revenue with Marc and Erica
Marc Heyneker is the co-founder and CEO of Revinate, the leading hospitality SaaS company that helps hoteliers drive more direct revenue and deliver exceptional guest experiences. Since being founded in 2009, Revinate has grown its offerings to include targeted marketing and data management, guest surveys, and online reputation management. Prior to founding Revinate, Marc spent read more
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June 28, 2017118 | Generate More Revenue Through Tours and Activities with Greg Fisher
Greg Fisher is CEO and co-founder of TripShock, an activities and tours OTA based out of Santa Rosa Beach, FL. Managing a high volume Destin hotel allowed Greg to focus on Customer Service, and to gain unique insight as to where the travel industry was heading. In 2009, Greg was approached by a respected charter read more
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June 07, 2017115 | Create More Human Digital Relationships to Drive Direct Bookings with Hannah Béraud-Hindi
Hannah is the founder & Chief Emotionist(e) Officer at Hannah Béraud Digital Communications. She helps hotels, restaurants and travel companies create more human digital relationships to drive direct bookings and supports them in their digital transformation. Thanks to a network of partners with expertise in the communications, branding, technology & hospitality sectors, they create multi-dimensional, read more
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April 12, 2017107 | 15 Successful Habits of an Awesome General Manager with Rupesh Patel
Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels. read more
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March 22, 2017104 | Hotel Bids that Fill Last-Minute Rooms with Inder Sharma
Inder Sharma is a visionary, a serial entrepreneur, an angel investor and an environmentalist seeking practical solutions to everyday life problems. He has founded 15 companies over the last 20 years varying from hospitality solutions, to energy efficient lighting, to power generation. Inder founded Hotel.com in 1996 and sold it in 2001. He founded hotelsupplies.com which became the read more
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February 22, 2017100 | Improving Online Distribution and Profitability with Erik Muñoz
Erik is a hotel technology marketing specialist, with deep experience across global markets with solutions such as revenue management, online distribution and property management. Erik started his career in hotel management, then shifted to technical roles in solution consulting and delivery, before specializing in sales and marketing leadership. In This Episode, Erik Reveals The state of read more
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December 28, 2016092 | Value-Added Amenities with Kate Price-Howard
Dr. Kate Price-Howard has 30 years experience in the fields of hospitality and commercial recreation. Her work experience includes recreation positions on board cruise ships, hotels, summer camps, psychiatric units, nursing homes, and serving as Director of Recreation for several Florida resorts. In 2001, she founded Go Play, Inc., providing recreation consultation to resort and read more
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September 14, 2016077 | Using Video to Grow Your Business with Tim Danyo
Tim Danyo is a film maker, an educator, and an entrepreneur. His training is in visual communications and has worked on many successful film, documentary, television and web video projects. Based on Missoula, Montana, Tim’s company, Imagination Media, provides video production, editing, and duplication services for Web, TV, commercials, promotional, corporate and training videos. In read more
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July 13, 2016068 | Personality Driven Content Development with Glenn Haussman
Glenn Haussman hosts the No Vacancy podcast, a weekly on demand radio show, writes two columns per week for Hotel Management, contributes to USA Today, is a frequent keynote speaker and sought out lodging trends expert with near 20 years’ experience. Glenn is also frequently quoted in publications such as the New York Times and read more
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June 29, 2016066 | Building a Consistent and Sustainable Sales Pipeline with Amy Infante
Amy Infante is a sales & marketing consultant to the hospitality industry. Her businesses, Plan B Consultants, Inc. and Sales4Hire™ provide cost effective, “done for you” hotel sales & marketing solutions, as well as consulting services customized to fit your needs. In This Episode, Amy Reveals … The trap that many properties fall into of only read more
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June 08, 2016063 | Generate More Leads and Sales for Your Property with Jeff Wenberg
Jeff is the Head Product Educator at Leadpages – The #1 landing page software for your business that lets you collect leads and customer contacts from sales pages, pop-up forms, social media, text messaging, and email. Jeff helps Leadpages customers achieve amazing results with the many products and features they offer, and his content has read more
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June 01, 2016062 | Sell More Rooms for Your Hotel Tonight with Jared Simon
Jared is a co-founder and currently serves as the Chief Operating Officer of HotelTonight, the on-demand hotel booking app. Prior to HotelTonight, Jared led partner development and served on the founding executive team at online video production and distribution pioneer TurnHere. Jared previously worked at online travel agency Orbitz, serving on the launch team for read more
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May 25, 2016061 | Convey and Leverage Your Sense of Place with Mark Glickman
Mark Glickman is an internationally acclaimed marketing and sales strategist, author, advisor to emerging companies, and professional speaker on topics including marketing, branding, sales and social media. Mark was selected as one of the “Top 25 Most Extraordinary Minds in Sales & Marketing” by Hotel Sales & Marketing Association International (HSMAI). In This Episode, Mark Reveals read more
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April 13, 2016055 | Wow and Win More Market Share with Ciara Feely
Ciara Feely is the creator of The Conference Converter System™ – a proven formula that shows hotels and venues how to win BIG in the Meetings & Event market by helping them to see their business from their client’s point of view. Ciara helps venue teams to be leaders in the sales process and be in read more
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February 24, 2016046 | Stop Selling and Start Listening with Howard Feiertag
Howard Feiertag, CHA, CMP, CHSE, is an industry veteran, with more than 50 years of service to the industry. He is currently on the faculty of Virginia Polytechnic Institute and State University, in the Department of Hospitality and Tourism Management, where he teaches Hospitality Sales as well as Meetings and Convention Management. A prolific writer, read more
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February 10, 2016
044 | Convert Your Guests Into Raving Fans with Rupesh Patel
Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his read more
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January 20, 2016041 | Direct Sales, Customer Satisfaction and Employee Retention with Michael Pleninger
Mike is co-Founder and President of Newport Hospitality Group (NHG) – a nationally recognized hotel management company with operations across the eastern United States. Since Mike and long time family friend Bill Carey founded NHG in 1990, they have grown their portfolio to 34 properties under management in 5 states. Last year, Hotel Business ranked NHG #66 read more
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January 13, 2016040 | Leveraging Facebook: Insights and Techniques to Grow Your Business with Anna Botha
Anna is the Founder of 23 Degrees North Digital Marketing – a boutique agency that specializes in ROI-based marketing. Their approach focuses on determining which tactics and channels produce the results which add revenue directly to your bottom line. 23 Degrees North currently manages over $30k in monthly ad spend for their clients. Anna prepared a FREE read more
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September 30, 2015026 | Redefining the Technology Toolbox with Mark Lewis-Brown
Mark Lewis-Brown is a hospitality industry veteran with 25 years of experience in online distribution, hotel operations and airline sales. He’s recognized as a visionary for product development, client services and marketing efforts at Vertical Booking, Centric Hospitality Group and Genares. Mark founded InnPoints in 1995, giving independent and boutique properties the chance to establish a loyal client base and read more
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June 03, 2015009 | OTAs – The Basics, Tools and Strategies with Expedia’s Adam Anderson
Adam Anderson is the Managing Director of Industry Relations at Expedia, Inc. – one of the largest online travel companies in the world – owners of the consumer brands Expedia.com, Hotels.com, Hotwire.com, Travelocity.com, Trivago.com and several other international travel sites. Adam heads up Expedia’s B2B marketing and communications practice focused on hotel industry partners including more than 435,000 hotels in read more