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Hospitality in the age of COVID-19
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  • 309 | ‘Stay the Course’: Kathleen Bertrand recalls hospitality career focused on growth through diversity
    BLACK HISTORY MONTH
    February 22, 2021

    309 | ‘Stay the Course’: Kathleen Bertrand recalls hospitality career focused on growth through diversity

    Kathleen Bertrand believes Atlanta is a city where dreams can come true. A jazz recording artist, she served at the Atlanta Convention and Visitors Bureau for more than 30 years, finding new ways to promote to the world the best things about the city she calls a “melting pot” of races and cultures. In Episode 309 of Lodging Leaders podcast Bertrand gets vocal and tells her story of rising through the ranks as one of the few Black women in leadership in the tourism industry. This session is part of Long Live Lodging’s special report commemorating Black History Month and the hospitality industry’s impact on the Civil Rights Movement.

  • 308 | From Guests’ Mouths to Managers’ Ears: J.D. Power study reveals what satisfies hotel customers in COVID-19 age
    CORONAVIRUS
    February 17, 2021

    308 | From Guests’ Mouths to Managers’ Ears: J.D. Power study reveals what satisfies hotel customers in COVID-19 age

    Crestline Hotels & Resorts, a third-party management company in Fairfax, Virginia, recently celebrated its first-place position in J.D. Power’s inaugural Third-Party Hotel Management Guest Satisfaction Benchmark. Long Live Lodging features Aaron Olson, senior vice president of operations at Crestline, and Andrea Stokes, who led the benchmark study at J.D. Power. They share best practices hotel managers are implementing to keep guest satisfaction at an all-time high, especially in the midst of the coronavirus pandemic. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 307 | ‘A National Story’: Black travel in America evolved with the Civil Rights Movement
    BLACK HISTORY MONTH
    February 15, 2021

    307 | ‘A National Story’: Black travel in America evolved with the Civil Rights Movement

    Noelle Trent is director of interpretation, collections and education at the National Civil Rights Museum in Memphis, Tennessee. The museum is in the historic Lorraine Motel, where the Rev. Dr. Martin Luther King Jr. was assassinated in 1968. The venue is hosting the Smithsonian Institution’s The Negro Motorist Green Book exhibition, which tells the history of Black travel in mid-20th-century America. In this report, Long Live Lodging explores how African Americans travelers learned to safely navigate the nation’s highways and byways during the age of segregation. We also feature the Lorraine Motel and its enduring significance to racial equality in America.

  • 306 | Calculated Risks: Catastrophic 2020 means higher insurance costs for hotels
    CORONAVIRUS
    February 10, 2021

    306 | Calculated Risks: Catastrophic 2020 means higher insurance costs for hotels

    Ben Seidel is founder, president and chief executive of Real Hospitality Group, a third-party manager with a portfolio of more than 100 hotels. Like most owners and managers, Seidel and his team view the coronavirus pandemic as the biggest risk facing hotel performance but acknowledge that other threats also loom large. The number and severity of climate-related catastrophes in the U.S. broke a record in 2020. As a result, Seidel has seen property insurance costs dramatically increase for 2021. Long Live Lodging explores how changes in commercial insurance coverage is affecting the hotel industry. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 305 | ‘Traveling on Hospitality’: Andrew Young remembers life on the road toward civil rights
    BLACK HISTORY MONTH
    February 8, 2021

    305 | ‘Traveling on Hospitality’: Andrew Young remembers life on the road toward civil rights

    Andrew J. Young Jr. became a civil rights activist 65 years ago, starting as a Baptist minister in Georgia. For more than a decade he traveled alongside the Rev. Dr. Martin Luther King Jr. in pursuit of racial equality in America. Young, 88, has a storied career of public service. He served as U.S. ambassador to the United Nations, a U.S. congressman and mayor of Atlanta. In this special report, Young shares his remembrances of hoteliers and private homeowners showing hospitality to civil rights workers in mid-century America. This report is part of Long Live Lodging’s special project commemorating Black History Month and how the hospitality industry impacted the Civil Rights Movement.

  • 304 | ‘This is Huge’: Choice Hotels makes history with Black-owned multi-unit deal
    BLACK HISTORY MONTH
    February 3, 2021

    304 | ‘This is Huge’: Choice Hotels makes history with Black-owned multi-unit deal

    As a former analyst with the U.S. Department of Housing and Urban Development, Fred Washington knows commercial real estate development, if done with the community in mind, can change residents’ quality of life. Washington wants to do the same thing with the six hotels he’s building in Florida. A new hotel investor, Washington recently made history when he signed Choice Hotels International’s first minority-led multi-unit franchise development deal. This report kicks off Long Live Lodging’s special series commemorating Black History Month when we explore the impact the hospitality industry has had on the Civil Rights Movement. This report also is part of our ongoing coverage of the state of diversity, inclusion and equality in hospitality leadership.

  • 303 | Hotel Tech Goes Viral: COVID pandemic forces industry to modernize operations
    CORONAVIRUS
    January 27, 2021

    303 | Hotel Tech Goes Viral: COVID pandemic forces industry to modernize operations

    The coronavirus pandemic is forcing hoteliers to deploy new technology to run more cost-efficient businesses and to ensure customers that properties are safe by providing such services as contactless check in and mobile key. Long Live Lodging explores how the COVID-19 outbreak has invigorated hotels’ adoption of tech solutions and looks at what types of products owners and operators are investing in during the coronavirus crisis and for the post-pandemic era. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 302 | Value Judgment: Hotel asset pricing in COVID-19 age is different from previous recessions
    CORONAVIRUS
    January 20, 2021

    302 | Value Judgment: Hotel asset pricing in COVID-19 age is different from previous recessions

    Hotel appraisers and brokers expect distressed assets to come to market as the pandemic recession continues into 2021. Analysts say billions of dollars in private equity are waiting in the wings to acquire hotels underperforming as a result of the coronavirus crisis. But pricing will be different than in previous economic downturns. While a transaction may be distressed, it will not necessarily reflect distress pricing,” said Daniel Lesser of LW Hospitality Advisors. Long Live Lodging explores the state of hotel values as well as what may lie ahead with regard to transactions in 2021 as the spread of COVID-19 continues to stifle lodging performance. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.

  • ‘Stuck at the Moxy’
    HUMANS OF LODGING
    January 13, 2021

    ‘Stuck at the Moxy’

    In the immediate aftermath of the suicide bombing in downtown Nashville, two hotel employees focus on serving, protecting guests pril Largent had been front desk agent at the Moxy Nashville Downtown for about two months when she relieved the night auditor just before dawn on Christmas Day. She was expecting the building engineer and a read more

  • 301 | The Road Warrior Ahead: Business travel will come back ‘with a vengeance,’ say experts
    CORONAVIRUS
    January 13, 2021

    301 | The Road Warrior Ahead: Business travel will come back ‘with a vengeance,’ say experts

    Global business travel is a $1.4 trillion industry. The Global Business Travel Association calculates the coronavirus pandemic in 2020 resulted in a loss of $113 billion in business travel spend in hotels, airlines and other sectors of the travel industry. But all is not lost. GBTA, industry analysts and travel management companies see some green shoots of hope for 2021 as the COVID-19 vaccine rolls out and corporations put some of their people on the road again. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 300 | 2020 Hindsight: Lodging Leaders reviews hot topics, gives sneak peek of what’s ahead
    CORONAVIRUS
    January 6, 2021

    300 | 2020 Hindsight: Lodging Leaders reviews hot topics, gives sneak peek of what’s ahead

    Long Live Lodging, an online multimedia news organization that covers the hospitality industry, found itself tossing aside its plans for news coverage late in the first quarter of 2020, when the coronavirus pandemic hit the U.S. and devastated the hospitality industry. The year turned out to be ground-breaking for Long Live Lodging, which developed the industry’s first live digital conference, and its podcast, Lodging Leaders, which increased its followers through timely, credible and balanced reporting on trends and issues driving the industry during the historic year. The company also won international recognition for its coverage of the COVID-19 crisis and its work as a whole. Long Live Lodging is a startup media company, formed in 2019, with Lodging Leaders, which was founded in 2015. In today’s report, we celebrate the podcast’s 300th episode. Podcast founder and co-host Jon Albano and co-host Judy Maxwell have a free-wheeling conversation in which they review the top podcasts of 2020 (Can anyone say ‘fair franchising’?) and give a brief preview of what the media organization plans for 2021.

  • 299 | Conserve Cash, Save the Hotel: What asset managers are doing to survive the long COVID winter
    CORONAVIRUS
    December 30, 2020

    299 | Conserve Cash, Save the Hotel: What asset managers are doing to survive the long COVID winter

    The damage wrought on hotel businesses by the coronavirus pandemic is wide and deep. But the longevity of the pandemic is proving to be truly devastating, especially as the U.S. experiences another surge in the infection rate. In the early days of the crisis, owners, operators and asset managers acted quickly to prevent hotels from closing. Some advisers helped owners weigh the pros and cons of remaining open or temporarily closing. As the pandemic continues its assault, hotel operators are figuring out ways to stabilize their businesses while holding out hope the vaccine will trigger the start of a recovery. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 298 | Ready to Order: Ghost kitchen concepts may save the restaurant industry
    CORONAVIRUS
    December 16, 2020

    298 | Ready to Order: Ghost kitchen concepts may save the restaurant industry

    The coronavirus pandemic has forced restaurants to close or scale back in-house dining operations in response to government mandates and residents sheltering in place. The crisis is accelerating the emerging trend of “ghost kitchens,” restaurants that cook up delivery-only menus and depend on third-party delivery services such as DoorDash and Uber Eats to serve their customers. Adding a tech-driven delivery model to any restaurant, whether it’s stand-alone or inside a hotel, could generate new streams of revenue and save businesses and jobs. Long Live Lodging explores the ghost kitchen concept and how meal delivery has permanently changed the hospitality industry. This is part of our ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 297 | Reply All: How hotels can use email to build back business
    CORONAVIRUS
    December 9, 2020

    297 | Reply All: How hotels can use email to build back business

    The coronavirus pandemic has affected nearly every aspect of business. Consumer buying habits are no exception as more sales than ever have shifted online. Omnisend recently charted a dramatic increase in consumers’ response to emails from retailers since the start sheltering in place.
    The hospitality industry can take a page from retailers’ email-marketing playbook as hotels and other accommodations brainstorm for creative ways to reach out to a captive audience of travel consumers.
    We explore how hotels can use email to connect with both loyal and prospective guests as the lodging industry prepares to emerge from its COVID-19 quarantine. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hotel industry.

  • 296 | Flexible Business Model: Apartment-hotels are an emerging trend in an industry in crisis
    CORONAVIRUS
    December 2, 2020

    296 | Flexible Business Model: Apartment-hotels are an emerging trend in an industry in crisis

    It’s well known extended-stay-hotel and short-term-rental sectors have done better than their transient hotel counterparts during the coronavirus pandemic. Even before the crisis hit, residential-type accommodations were seeing a growth in interest from travelers as well as investors. The COVID-19 outbreak is proving mixed developments of hotel rooms, leased apartments and owned condominiums offer a unique value proposition during and after the pandemic. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hotel industry.

  • 295 | Doing Well: Coronavirus pandemic advances wellness design and programs in hotels
    CORONAVIRUS
    November 18, 2020

    295 | Doing Well: Coronavirus pandemic advances wellness design and programs in hotels

    The coronavirus pandemic is forcing the lodging industry to rethink health and wellness. Designers such as Blanche Garcia of B. Garcia Designs see this as an opportunity for hotels to revise their messaging beyond clean and safe by introducing wellness products and programs they can market and attract guests who want to feel good during their stay and return home feeling better than when they left. Those who promote healthy buildings as well as safe travel are exploring how implementing elements of wellness can be a cure for hotel businesses struggling to survive the COVID-19 pandemic and the subsequent economic downturn. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hotel industry.

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