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Hospitality in the age of COVID-19
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  • 331 | Breaking Away: How to recruit and retain young hospitality professionals in a post-pandemic industry
    CORONAVIRUS
    August 4, 2021

    331 | Breaking Away: How to recruit and retain young hospitality professionals in a post-pandemic industry

    Nicolas Graf, associate dean, clinical professor and chair of New York University’s Jonathan M. Tisch Center of Hospitality, will soon unveil the school’s new Hospitality Innovation Hub. Departure from the norms of doing business is key to the post-pandemic survival and success of the hospitality industry, says Graf. Companies that offer flexibility in thought and practice among employees will go a long way in leading the industry’s post-pandemic recovery. Episode 331 of Lodging Leaders explores what it will take for owners, operators and others invested in the industry to attract and retain bright young talent who can help build modern and sustainable hotel business models.

  • 06 | A Lost Generation of Hospitality Leaders
    NEXTGEN IN LODGING
    July 29, 2021

    06 | A Lost Generation of Hospitality Leaders

    The coronavirus pandemic has forced thousands of young hospitality professionals to leave their jobs or rethink their career paths, leaving the industry with a dearth of mid-career talent and leadership. In Episode 6 of Next Gen in Lodging podcast, co-host Omari Head talks with Priscilla Guasso and Bijal Patel about millennials leaving the hospitality industry and how employers can bring them back and help them rebuild their careers.

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    March 14, 2021

    NextGen in Lodging Podcast

    Long Live Lodging is launching a new podcast this Thursday, March 18.

    NextGen in Lodging is an organization founded in 2020 by mid-career hospitality professionals with a goal to connect and share new streams of thought and innovation that will revolutionize the hospitality industry in the post-pandemic era.

    NextGen in Lodging Episode 01 celebrates Women’s History Month in a conversation with industry entrepreneurs including three self-starters carving unique paths in the hospitality industry. Their ventures encompass hotel investment, management and education. The entrepreneurs tell how they altered business strategy and professional goals amid the coronavirus crisis. NextGen in Lodging co-host Davonne Reaves leads the conversation with Purvi Panwala of Panwala Property Management Corp. and CRC Construction Corp; Andrea Aguilar of Typsy and Preshift; and Kendra Plummer of Elise Capital.

  • 330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
    CORONAVIRUS
    July 28, 2021

    330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers

    Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.

  • 07 | Robert Cole: Hotel industry ‘still has a long way to go’
    LODGING LUMINARIES
    July 27, 2021

    07 | Robert Cole: Hotel industry ‘still has a long way to go’

    Robert Cole is CEO of Hospitality Ventures Management Group, a third-party management company he founded 20 years ago. HVMG manages more than 40 hotels. Since establishing HVMG, Cole has led hotel teams through various crises, including 9/11, the Great Recession and the COVID-19 pandemic. In this episode of Lodging Luminaries, host Jason Freed talks with Cole about how HVMG managed to do more than merely eke out a profit from the hotels in its portfolio during the pandemic. Over the past 18 months, it exceeded the industry’s average house-profit levels. Cole talks about the tough decisions that were made amid the crisis to save the hotels under HVMG’s care and how HVMG has adjusted its business model to succeed in post-pandemic America.

  • 06 | Michael Levie: Transformational thinking will save hotel industry post-pandemic
    LODGING LUMINARIES
    July 8, 2021

    06 | Michael Levie: Transformational thinking will save hotel industry post-pandemic

    Michael Levie is co-founder and operations chief of Citizen M, a tech-forward luxury lifestyle hotel brand that caters to the frequent traveler, the mobile citizen. Lodging Luminaries podcast spotlights innovators in the hospitality industry and Levie is a prime example of a hotelier who thinks differently about the form and function of lodging. He has built a company culture that encourages creativity and ‘what-if’ thinking. In this episode Lodging Luminaries host Jason Freed talks with Levie about the importance of opening yourself to transformational ideas as the global hotel industry emerges from the wreckage of the coronavirus crisis.

  • 329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
    ADA
    July 7, 2021

    329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals

    Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.

  • 328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers
    LODGING LEADERS
    June 30, 2021

    328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers

    Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.

  • 05 | Talene Staab: More women owners means better hotels
    LODGING LUMINARIES
    June 24, 2021

    05 | Talene Staab: More women owners means better hotels

    Talene Staab, global brand head of Tru by Hilton, has been with the franchiser her whole career. The midscale brand launched in 2016 and in 2019 Staab took the reins to lead the growth of Tru, which is closing in on its 200th opening. In Episode 5 of Lodging Luminaries, Staab talks with host Jason Freed about her experience as a global brand head of a new-build concept continuously undergoing tweaks and revisions and what she and Hilton are doing to encourage more women to invest in hotels. She also dives into the work Tru has done around augmenting the guest experience through design and personalization, turning a hotel into more than a place to rest your head but a key part of your overall travel experience.

  • 327 | No Place Like Home: What hotels can learn from Airbnb’s pandemic-recovery plan
    HOME SHARING
    June 23, 2021

    327 | No Place Like Home: What hotels can learn from Airbnb’s pandemic-recovery plan

    Home-sharing or short-term-rental platforms saw business surge during the 2020 pandemic year. The momentum continues this year as many travelers hitting the road in the shadow of the coronavirus pandemic prefer houses over hotels. In this report, Lodging Leaders explores what’s driving not only the home-sharing sector, but also buoying extended-stay hotels, including branded residential-style accommodations that are a hybrid of hotel and home. Alternative lodging’s business strategy holds important lessons for hoteliers seeking new ideas in rebuilding business momentum as the hotel industry recovers from the coronavirus crisis.

  • 05 | ‘Genuine conversations are happening’
    NEXTGEN IN LODGING
    June 17, 2021

    05 | ‘Genuine conversations are happening’

    NextGen in Lodging brings back three guests who last year started the conversation about diversity, inclusion and equity in the hospitality industry. In Episode 5 of NextGen in Lodging podcast the hospitality professionals review whether progress has been made despite the challenges caused by the coronavirus pandemic.

  • 326 | Make a New Plan: CHMWarnick and Pinnacle Advisory partnership signals what’s ahead for hotel industry
    LODGING LEADERS
    June 16, 2021

    326 | Make a New Plan: CHMWarnick and Pinnacle Advisory partnership signals what’s ahead for hotel industry

    CHMWarnick and Pinnacle Advisory Group in April announced their decision to strategically align their businesses and bring more services and solutions to a hotel industry still in the throes of the coronavirus crisis. While properties in many markets are experiencing a business revival led by leisure travel, many others continue to work their way out of a maze of financial challenges. Lodging Leaders explores the partnership and what it signals for the industry as it pushes toward a post-pandemic recovery.

  • 04 | Mit Shah: ‘Every day feels more and more normal’
    LODGING LUMINARIES
    June 10, 2021

    04 | Mit Shah: ‘Every day feels more and more normal’

    Mit Shah’s story of success is a lot like that of his fellow Asian American hoteliers. He grew up working in his father’s motel and a few years after graduating college convinced his father to sell the roadside asset and invest in a new concept called a limited-service hotel. In his conversation with Lodging Luminaries host Jason Freed, Mit Shah, CEO of Noble Investment Group, shares his cautious forecast about the future of hotel ownership, when people will return to work and why travel will rebound as, after more than a year of lockdowns, people are eager to meet face to face.

  • 325 | Unique Experience: Independent boutique hotels rebuild the post-pandemic playing field
    CORONAVIRUS
    June 9, 2021

    325 | Unique Experience: Independent boutique hotels rebuild the post-pandemic playing field

    Frances Kiradjian understands resiliency. The Los Angeles businesswoman founded Boutique & Lifestyle Leaders Association 12 years ago at the dawn of the Great Recession. Today, the association boasts hundreds of members from all over the world and is the hallmark for independent boutique lifestyle hotels. During the pandemic year 2020, Kiradjian watched boutique hoteliers dig deep for creativity, operational courage and a positive outlook as the hotel industry quickly spiraled into crisis mode. Episode 325 of Lodging Leaders podcast features Kiradjian in the third and final installment of its series on independent hotels doing business amid the coronavirus crisis.

  • 04 | ‘Keep pushing, keep talking’: NextGen in Lodging reviews a year of racial unrest
    NEXTGEN IN LODGING
    June 3, 2021

    04 | ‘Keep pushing, keep talking’: NextGen in Lodging reviews a year of racial unrest

    NextGen in Lodging co-founders review the past 12 months since the death of George Floyd at the hands of police and how the incident sparked cries for change throughout the nation. It also forced the hospitality industry to re-examine its hiring and promotion practices to achieve true diversity, inclusion and equity in the workplace.

  • 324 | Independent But Not Alone: Franchisers’ soft-brand engines drive business to struggling hotels
    CORONAVIRUS
    June 2, 2021

    324 | Independent But Not Alone: Franchisers’ soft-brand engines drive business to struggling hotels

    Independent hotels struggled just as much as their franchised cousins when the coronavirus pandemic first struck the U.S. in spring 2020. Hundreds of independent properties temporarily closed amid the downturn in business and government shutdowns. Among those that reopened the soonest were independent hotels that are part of soft-branded collections. In Episode 324, Lodging Leaders explores how being attached to a brand engine enabled owners and operators of independent properties to regain their financial footing amid the pandemic recession.

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