LATEST NEWS
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DESIGN & DEVELOPMENT
October 5, 2016080 | What to Know When Working with an Architect with Marie Sorensen
Marie S.A. Sorensen AIA NCARB LEED AP is the head of Cambridge, Massachusetts-based Sorensen Partners Architects & Planners, Inc. She is a Design and Technical Architect, Masterplanner, and Interior Designer with experience in hotels, restaurants, and recreational facilities. Sorensen Partners is a commercial firm, serving universities, K-12 educational facilities, corporations, institutions, and government – in read more
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CUSTOMER SERVICE & CX
September 28, 2016079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken
Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, read more
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CUSTOMER SERVICE & CX
September 21, 2016078 | Networking, Service and Passion with Ryan Brown
Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property read more
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LODGING LEADERS
September 14, 2016077 | Using Video to Grow Your Business with Tim Danyo
Tim Danyo is a film maker, an educator, and an entrepreneur. His training is in visual communications and has worked on many successful film, documentary, television and web video projects. Based on Missoula, Montana, Tim’s company, Imagination Media, provides video production, editing, and duplication services for Web, TV, commercials, promotional, corporate and training videos. In read more
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CUSTOMER SERVICE & CX
September 7, 2016076 | Service, Trends, Brands and More with David Eisen
David Eisen is editor-in-chief of the Questex Hospitality Group, whose titles include the more-than-a-century-old Hotel Management magazine. His responsibilities include overseeing print and digital direction, and leading content creation for events and conferences under the Questex umbrella. Prior to joining Questex, he was hotel editor at Business Travel News. David has a master’s degree in read more
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LODGING LEADERS
August 31, 2016075 | Start With Why with David Mead
David has been working with Simon Sinek, a world-renowned thought leader and author of the book, Start with Why: How Great Leaders Inspire Everyone to Take Action, since 2009, and he speaks and facilitates workshops inspired by Simon’s simple, yet powerful message. David travels internationally, helping people shift their perceptions about the reason their organizations read more
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LEADERSHIP
August 24, 2016074 | Increase Hotel Profits Through Financial Leadership with David Lund
David is an international hospitality financial leadership expert who has held positions as a Regional Financial Controller, Corporate Director and Hotel Manager with Fairmont Hotels & Resorts. David authored an award winning workshop on financial leadership, and he coaches hospitality executives, leads group facilitations with hospitality teams and delivers his Financial Leadership Training workshop throughout the world. read more
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LODGING LEADERS
August 17, 2016073 | Become a Blogger with Leslie Samuel
Leslie Samuel is a former university professor turned full-time blogger. The owner of Become A Blogger, and the host of the Learning with Leslie podcast, all of his content is focused on building an online business, from blogging, to marketing, to social media. In This Episode, Leslie Talks About Blogging, what it is, and what you read more
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LODGING LEADERS
August 10, 2016072 | The ONE Thing That Delivers Extraordinary Results with Jay Papasan
Jay Papasan is co-author of the best-selling book The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results, which has garnered more than 238 appearances on the national bestseller lists including #1 on the Wall Street Journal, NewYork Times, and USA Today. Jay serves as Gary Keller’s co-author and executive editor on other best-selling titles read more
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EMPLOYEE RECRUITMENT & RETENTION
August 3, 2016071 | Who: The A Method for Hiring A Players for Hotels with Geoff Smart
Geoff Smart, Ph.D. is co-author of the New York Times bestselling book, Who: The A Method for Hiring, which is ranked #1 on Amazon.com on the topic of hiring talented teams. He’s also Chairman & Founder of ghSMART, a leadership consulting firm with 12 offices in the U.S. and one in London whose mission is to read more
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LODGING LEADERS
July 27, 2016070 | Mission, Vision, Culture and Change Management with Toral Desai
Toral Desai, Psy.D. is a Principal at ghSMART, where she serves private equity and Fortune 500 clients in the areas of management assessment, talent planning and organizational change initiatives. She focuses on identifying an organization’s strategic objectives to attract, develop, and retain top talent. Prior to joining ghSMART, Toral was at The Ritz-Carlton Hotel Company, where read more
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LEGAL
July 20, 2016069 | What You Need to Know About Franchise Agreements with Jeffrey Goldstein
Jeffrey Goldstein has been working as a franchise attorney in the franchise and distribution niche for over three decades. Jeff and the Goldstein Law Firm, by choice, do not represent franchisors or suppliers; they only represent franchisees and dealers because they believe representing franchisors, especially in the litigation context, is directly harmful to your status read more
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LODGING LEADERS
July 13, 2016068 | Personality Driven Content Development with Glenn Haussman
Glenn Haussman hosts the No Vacancy podcast, a weekly on demand radio show, writes two columns per week for Hotel Management, contributes to USA Today, is a frequent keynote speaker and sought out lodging trends expert with near 20 years’ experience. Glenn is also frequently quoted in publications such as the New York Times and read more
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LEADERSHIP
July 6, 2016067 | Creating Power Teams Through Accountability and a Positive Praise Culture with Peter Ivanov
Peter Ivanov is a Virtual Teams Expert, Keynote Speaker and Executive Coach. He has 20 years of international experience leading Virtual Teams of 100+ people – spread across Eastern and Western Europe, Central Asia, Middle East and Africa – and delivered outstanding business results. His Management System “Virtual Power Teams” has won multiple corporate awards. read more
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LODGING LEADERS
June 29, 2016066 | Building a Consistent and Sustainable Sales Pipeline with Amy Infante
Amy Infante is a sales & marketing consultant to the hospitality industry. Her businesses, Plan B Consultants, Inc. and Sales4Hire™ provide cost effective, “done for you” hotel sales & marketing solutions, as well as consulting services customized to fit your needs. In This Episode, Amy Reveals … The trap that many properties fall into of only read more
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DESIGN & DEVELOPMENT
June 22, 2016065 | Going Against the Grain with Hotel Impossible Designer Blanche Garcia
Blanche is a certified Interior Designer with over 18 years of experience in residential and commercial design and is the owner of B. Garcia Designs based in Montclair, New Jersey. She is also a principal designer featured in the popular Travel Channel reality series, Hotel Impossible. Blanche is a member of the American Society of read more