LATEST NEWS
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LODGING LEADERS
March 9, 2016048 | Create Your Story, Then Communicate It with Paul Kesman
Paul Kesman is a marketing and public relations professional with over 25 years of experience in the hospitality industry. He assists hotel owners, management companies, capital providers and suppliers to the industry define and articulate what separates them from the competition and develop strategies to convey their messages in the right manner, to the right read more
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ACTIVE SHOOTER
March 2, 2016047 | Hospitality Attacks: Tips That Could Save Lives with Eliza Selig
Eliza Selig is the Director of Communications for Hospitality Financial and Technology Professionals (HFTP®), a global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. She has been with HFTP since 1999, overseeing the association’s communications endeavors, including serving as editor/managing editor of the association’s journal The Bottomline. HFTP read more
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LODGING LEADERS
February 24, 2016046 | Stop Selling and Start Listening with Howard Feiertag
Howard Feiertag, CHA, CMP, CHSE, is an industry veteran, with more than 50 years of service to the industry. He is currently on the faculty of Virginia Polytechnic Institute and State University, in the Department of Hospitality and Tourism Management, where he teaches Hospitality Sales as well as Meetings and Convention Management. A prolific writer, read more
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DIVERSITY, INCLUSION AND EQUALITY
February 17, 2016045 | Hospitality Passion, Education and Diversity with Greg DeShields
Gregory L. DeShields, CHO, CHE currently serves as the Executive Director at PHLDiversity Multicultural Affairs Congress a division of the Philadelphia Convention and Visitors Bureau (PHLCVB), adjunct instructor for Temple University School of Tourism and Hospitality and Hospitality Educators. A graduate of Johnson & Wales University in Providence, Rhode Island, Greg earned an A.S. Degree read more
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CUSTOMER SERVICE & CX
February 10, 2016044 | Convert Your Guests Into Raving Fans with Rupesh Patel
Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his read more
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EMPLOYEE RECRUITMENT & RETENTION
February 3, 2016043 | How to Find, Train and Keep Good People with Rick Takach
Rick Takach, Jr. is President and CEO of Vesta Hospitality – a fully integrated hotel development and hospitality management company based in Vancouver, Washington. In less than 20 years, Vesta has grown their portfolio to 13 properties under management in 8 states. Last year, Hotel Business ranked Vesta Hospitality #78 in their Top 100 Management Companies of read more
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LODGING LEADERS
January 27, 2016042 | Money Isn’t the Problem, You Are! with Gary Douglas
Gary Douglas is a best-selling author, international speaker and a sought-after facilitator known for his intensity of awareness and his incredible capacity to facilitate people to ‘know what they know’. He chooses to embody consciousness in everything that he does which inspires others to choose to become more conscious as a result. Gary came with read more
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CUSTOMER SERVICE & CX
January 20, 2016041 | Direct Sales, Customer Satisfaction and Employee Retention with Michael Pleninger
Mike is co-Founder and President of Newport Hospitality Group (NHG) – a nationally recognized hotel management company with operations across the eastern United States. Since Mike and long time family friend Bill Carey founded NHG in 1990, they have grown their portfolio to 34 properties under management in 5 states. Last year, Hotel Business ranked NHG #66 read more
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LODGING LEADERS
January 13, 2016040 | Leveraging Facebook: Insights and Techniques to Grow Your Business with Anna Botha
Anna is the Founder of 23 Degrees North Digital Marketing – a boutique agency that specializes in ROI-based marketing. Their approach focuses on determining which tactics and channels produce the results which add revenue directly to your bottom line. 23 Degrees North currently manages over $30k in monthly ad spend for their clients. Anna prepared a FREE read more
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CUSTOMER SERVICE & CX
January 6, 2016039 | How to Create a Memorable Guest Experience with Tom Conran
Tom Conran serves as a Principal of Greenwood Hospitality Group – a Colorado-based company focused on the acquisition, repositioning, and management of upscale, full-service and select-service hotels. Formed in 2009, Greenwood Hospitality Group has grown their portfolio to 15 properties under management in 10 states. Last year, Hotel Business ranked Greenwood Hospitality Group #60 in their Top 100 Management Companies read more
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DESIGN & DEVELOPMENT
December 30, 2015038 | Don’t Be Afraid to Start Small with H. Mark Daley III
H. Mark Daley, III is President and CEO of The Generation Companies – a real estate investment company based in Raleigh, NC that provides real estate management and development services to individuals, families, corporations, and institutions. In less than 20 years, The Generation Companies portfolio has grown to 25 properties, including the brands Home 2 Suites, read more
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LODGING LEADERS
December 23, 2015037 | Why Digital Marketing is Key for Independent Hotels with Gaurav Varma
Gaurav Varma is Product Marketing Manager for Milestone Internet Marketing – a leading provider of Internet marketing solutions for the lodging industry. Milestone does it all, from Website Design to Search Engine Optimization, Pay-per-Click marketing, Social Media Optimization, Email marketing, you name it. Milestone currently works with nearly 2000 hotels and retail customers, driving over read more
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AAHOA
December 16, 2015036 | Effective Networking through Touchpoints and Follow Up with Binita Patel
Binita is currently a Vice President with HMB Hotels based in Allentown, PA, focusing on the finance and asset management aspects of the business. Prior to returning to HMB Hotels, she served as a Manager at Ramsfield Hospitality Finance, and Associate Investment Manager at Beacon Hospitality Partners, both located in New York, NY. Binita earned read more
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LODGING LEADERS
December 9, 2015035 | The Price, Leverage and Efficiency Formula for Success with Peter Bhai
Piyush “Peter Bhai” Bhaidaswala is Founder and Chief Executive Officer of SSN Hotels – a rapidly growing hotel management, development, and investment group in the Northeast. In just over 20 years, they have grown to oversee 14 select service and 3 developing hotels in over five states, representing brands such as Hilton, Marriott, IHG, Choice, read more
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EMPLOYEE RECRUITMENT & RETENTION
December 2, 2015034 | Thank, Appreciate and Connect with Your Associates with Walter Isenberg
Walter Isenberg is Co-Founder, President & Chief Executive Officer of Sage Hospitality, one of the top hotel investment, management and development companies in the United States for more than 30 years. Based in Denver, Sage Hospitality owns and operates over 75 hotels and 10 restaurants in 23 states, from urban full-service hotels to smaller select-service suburban read more
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AAHOA
November 25, 2015033 | Attitude Decides the Latitude in Life with Hemant Patel
Hemant “Henry” Patel CHO CHA was born and raised in India, and he immigrated to the United States in 1986. Within a few short years, he and his wife settled in Miami, Florida, where they invested in their first property – The King Motel – an independent property on Biscayne Blvd. He also has an interest read more
